Sennheiser ADAPT 360 - Troubleshooting Common Issues; Connectivity and Audio Problems; Pairing and Power Issues

Headset turned off
Turn the headset on. X Double tap the
Power button.
No audio signal or drop outs
Headset not paired with a Bluetooth device
Pair the headset.
Volume adjusted too low
Increase the volume.
Headset turned off
Turn the headset on.
Audio cable’s jack plug not twisted in
Insert the plug and turn it clockwise
until it locks into place.
Computer: Headset not selected as audio
device
Change the Audio settings of your
computer.
Headset cannot be connected via
Bluetooth
Audio cable connected (deactivates
Bluetooth) Disconnect the audio cable.
Headset not paired
Pair the headset with a Bluetooth
device (max. 20 cm distance while pairing
between devices).
Check if your Bluetooth device
supports the HF or HS profile.
Bluetooth at mobile device turned off
Turn Bluetooth on.
Dongle not plugged in
Plug the dongle into the USB port of
your Computer.