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TV can connect to the Internet, but not to certain apps and services
The date and time settings of this TV may be incorrect. Depending on certain apps and services, you may
not be able to connect to these if the time is incorrect.
Press the [HOME] button, then select Settings > Device Preferences > Date & time > Automatic date &
time > Use network-provided time to automatically adjust the time through the network.
Check that the LAN cable or AC power cord (mains lead) of the router/modem has been connected
properly.
Try using apps later. The app content provider server may be out of service.
The remote control does not operate.
Check if the TV is working properly
Press the power button on the television to determine if the problem is with the remote control or not.
Check if the remote control is working properly
Point the remote control at the remote control sensor located at the front of the television.
Keep the remote control sensor area clear from obstacles.
Fluorescent light can interfere with remote control operation; try turning off any fl uorescent light.
Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery
compartment.
Battery power may be low. Remove the remote control cover and replace the batteries with new ones.
It is not possible to control the Google Assistant with voice
To use your voice to control the Google Assistant, you need a remote control which has a button, in
addition the television must be paired to this remote control.
If your remote is not paired with the TV yet, please follow the steps below:
Press the button on the remote control.
Follow the on-screen instructions to pair the remote control with the television.
Select the detected remote control shown on the screen and press [OK].
Once paired, the pairing screen will disappear.
Troubleshooting
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