E-24
Troubleshooting chart (continued)
General (continued)
Symptom Possible cause
● Background noise
appears when
connecting with
RCA audio output
terminal connection
from a TV-set/
DVD/Blu-ray Disc
Player.
● Please change to HDMI/ARC or headphone
terminal from TV-Set/DVD/Blu-ray Disc Player.
This effect may occur depending on TV/DVD/
Blu-ray Disc Player - Brand, model and age,
and it is not the sound bar problem.
● The power is not
turned on.
● The sound bar is unplugged.
● The protection circuit may be activated. Unplug
and plug in the power lead again after 5
minutes or more.
Remote control
Symptom Possible cause
● The remote control
does not operate
properly.
● The battery polarity is incorrect.
● The battery is dead.
● The distance or angle is incorrect.
● There are obstructions in front of the sound bar.
● There is a strong light shining on the remote
sensor.
● The remote sensor for another equipment is
used simultaneously.
● The remote control is not connected with the
sound bar.
● The sound bar
cannot be turned
on with the remote
control.
● The AC power lead of the sound bar is not
plugged in.
● Battery is not inserted.
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