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All in One Printer
MX-B401
Sharp MX-B401 User Manual
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8-7
TROUBLESHOOTING
Contents
5
Lower the lever at the front end of the
staple case.
6
Replace the staple case.
Push the staple case in
until it clicks
into place.
7
Slide the finisher back to the right.
Gently slide the finisher back to the right until it locks into its
original position.
8
Close the cover.
649
651
Table of Contents
Chapter 1 Before Using the Machine
40
Operation Guide
1
Make a Copy
2
Other Convenient Functions
9
Print a Document
10
Send a Fax
18
How to Use this Manual
37
Manuals Provided with the Machine
38
Printed Manuals
38
Table of Contents
40
Part Names and Functions
41
Automatic Document Feeder and Document Glass
44
Side and Back
45
Operation Panel
46
Touch Panel
48
Using the Touch Panel
48
Status Display
50
System Bar
51
Turning the Power on and off
53
Restarting the Machine
53
Energy Save Functions
54
Power Save] Key
54
User Authentication
55
Authentication by User Number
55
Authentication by Login Name / Password
57
Home Screen
60
Remote Operation of the Machine
61
Items Recorded in the Job Log
62
Loading Paper
65
Important Points about Paper
65
Names and Locations of Trays
65
Useable Paper
65
Print Side Face up or Face down
66
Tray Settings for Tray 1 to
68
Loading Paper in the Bypass Tray
70
Loading Envelopes
72
Placing the Original
73
Placing Originals in the Automatic Document Feeder
73
Place the Originals
74
Placing the Original on the Document Glass
75
Placing a Thick Book
76
Peripheral Devices
77
Part Names
78
Business Card Feeder
79
Sharp Osa
80
Selecting a Standard Application
80
Standard Application Setup
80
External Account Application Setup
81
Operation in External Account Mode
81
Entering Text
83
Functions of the Main Keys
83
Convenient Copy Functions
86
Base Screen of Copy Mode
87
Tray During Paper Feeding
88
Identifying the Tray that Is Being Used to Feed Paper
88
Copying Sequence
90
Basic Copy Settings
90
Output Settings
91
Start Copying
91
Standard Original Placement Orientations
92
Paper Trays
93
Making Copies
94
Automatic 2-Sided Copying
99
Using the Automatic Document Feeder to Make 2-Sided Copies
99
Using the [Binding Change] Key
101
Changing the Exposure and Original Image Type
105
Automatic Ratio Selection (Auto Image)
107
Enlarging/Reducing the Length and Width Separately (Xy Zoom)
110
Original Sizes
111
Specifying the Original Size
111
Storing Frequently Used Original Sizes
113
Storing Original Sizes (Editing/Clearing)
113
Retrieving a Stored Original Size
115
Output Modes
117
Sort Mode
117
Offset Function
117
Original Placement Orientation
118
Making Copies Using the Bypass Tray
119
Special Modes
122
Adding Margins (Margin Shift)
125
Erasing Peripheral Shadows (Erase)
127
Pamphlet Copy
129
Copying a Large Number of Originals at Once (Job Build)
131
Bypass Tray
133
Copying both Sides of a Card on One
137
Document Glass
138
Printing the Date and a Stamp on Copies (Stamp)
140
General Procedure for Using Stamp
141
Select the Print Position
141
Set the Date Format
143
Page Numbering
147
Printing Text on Copies (Text)
150
Image Edit Menu Screen
156
Repeating Photos on a Copy (Photo Repeat)
157
Copying in the Center of the Paper (Centering)
160
Proof Copy
166
Copying Originals of Different Sizes
169
Document Feeder Tray
170
Copying Thin Originals (Slow Scan Mode)
171
Convenient Copy Functions
175
Interrupt Copy
175
Interrupting a Copy Run
175
Job Status Screen
177
Cancel the Job
180
Canceling a Job that Is Waiting in the Queue
180
Giving Priority to a Job in the Queue
181
Checking Information on a Copy Job Waiting in the Queue
182
Checking Job Details
182
Storing Copy Operations (Job Programs)
183
Chapter 3 Printer
186
Printer Function of the Machine
188
Printing from Windows
189
Selecting the Paper
191
Printing on Envelopes
192
Printing When the User Authentication Function Is Enabled
193
Start Printing
194
Viewing Printer Driver Help
195
Saving Frequently Used Print Settings
196
Using Saved Settings
198
Changing the Printer Driver Default Settings
199
Printing from a Macintosh
201
Selecting Paper Settings
201
Selecting a Print Mode Setting
208
Frequently Used Functions
208
Two-Sided Printing
210
Fitting the Print Image to the Paper
212
Printing Multiple Pages on One Page
213
Stapling Output
215
Convenient Printing Functions
217
Creating a Pamphlet (Pamphlet)
217
Increasing the Margin (Margin Shift)
219
Creating a Large Poster (Poster Printing)
220
Functions to Adjust the Size and Orientation of the Image
221
Rotating the Print Image 180 Degrees
221
Enlarging/Reducing the Print Image
222
Adjusting Line Widths When Printing
223
Image Adjustment Function
225
Printing Faint Text and Lines in Black
226
Functions that Combine Text and Images
227
Printing an Image over the Print Data
228
Creating Overlays for Print Data (Overlays)
229
Print Functions for Special Purposes
230
Adding Inserts When Printing on Transparency Film (Transparency Inserts)
232
Printing a Carbon Copy (Carbon Copy)
233
Two-Sided Printing with Specific Pages Printed
234
Convenient Printer Functions
235
Automatically Print All Stored Data
236
Printing Without the Printer Driver
237
Directly Printing a File in Usb Memory
239
Print the Selected File
240
Directly Printing a File in a Network Folder
241
Directly Printing from a Computer
244
Ftp Print
244
E-Mail Print
245
Checking the Print Status
246
Printing an Encrypted Pdf File
249
Giving a Print Job Priority
250
Canceling a Print Job
251
Printer Driver Specification List
253
Chapter 4 Facsimile
255
Before Using the Machine as a Fax
258
Preparations for Fax
258
Setting the Telephone Line Type
259
Checking the Date and Time
260
Base Screen of Fax Mode
261
Address Book Screen
264
Fax Transmission Sequence
267
Begin Transmission
269
Entering a Fax Number with the Numeric Keys
270
Entering Destinations
270
Retrieving a Fax Number from the Address Book
271
Retrieving a Stored Destination
272
Checking and Deleting Entered Destinations
273
Address Book
276
Using the Resend Function
277
Chain Dialing
278
Basic Transmission Methods
279
Transmission Methods
279
When the Line Is Busy
281
Functions that Cannot be Used
282
Using the Automatic Document Feeder for Transmission
283
Using the Document Glass for Transmission
286
Direct Transmission Mode
288
Transmission Using the Speaker
290
Sending the same Fax to Multiple Destinations (Broadcast Transmission)
291
Image Settings
297
Specifying the Scan Size and Send Size
299
Changing the Exposure
306
Select the Exposure
306
Changing the Resolution
307
Resolution Settings
307
Fax Reception
308
Receiving Faxes
308
Receiving a Fax
309
Receiving a Fax Manually
310
Hold Setting for Received Data Print
311
Forwarding Received Faxes
314
Configuring Inbound Routing Settings
315
Storing Fax Operations (Program)
320
Sending a Fax at a Specified Time
324
Sending both Sides of a Card as a
326
Job Build
329
Faxing Thin Originals (Slow Scan Mode)
331
Transaction Report
334
Adding Your Sender Information to Faxes (Own Number Sending)
336
Temporarily Changing the Sender Information (Own Name Select)
337
Calling a Fax Machine and Initiating Reception (Polling)
338
Initiating Polling Reception Manually
340
Receive the Fax
340
Polling Memory
341
Scanning a Document into Polling Memory
342
Checking the Document in the Public Box
344
Deleting a Document from the Public Box
345
Numeric Keys
351
Polling Reception Using F-Codes
352
Checking the Document in the F-Code Memory Polling Box
357
Deleting a Document Stored for F-Code Polling Transmission
358
Using an Extension Phone
362
Making and Receiving Phone Calls
363
Checking the Status of Fax Jobs
364
Checking Completed Jobs
370
Canceling a Fax in Progress or a Reserved Fax
371
Giving Priority to a Reserved Fax Job
372
Checking the Activity Log
373
Internet Fax Reception Functions Special Modes
376
Network Scanner Function
377
Scan Modes
377
Pc Scan
378
Usb Memory Scan
378
Storing Sender Information
379
Settings Required in the Web Pages
380
Adding Destinations
381
Before Sending to a Direct Smtp Address
382
When a Communication Error Occurs
382
Base Screen
383
Chapter 6 Document Filing
383
Scan Send Sequence
389
Retrieving a Destination from the Address Book
391
Retrieving a Destination
392
Checking and Deleting the Selected Destinations
393
Entering an Address Manually
395
Sending an Image in Scan Mode
399
Specify the Destination
400
Changing the Subject, File Name, Reply-To, and Body Text
403
Sending an Image in Usb Memory Mode
406
Entering a File Name
410
Sending a Fax in Internet Fax Mode
411
Changing the Subject, File Name, and Body Text
414
Sending the same Image to Multiple Destinations (Broadcast Transmission)
417
Broadcast Transmissions that Include Internet Fax Destinations
420
Sending an Internet Fax from a Computer (Pc-I-Fax)
422
Specifying the Send Size of the Image
429
Changing the File Format
434
How to Select the Resolution
434
Changing the Format (Internet Fax Mode)
437
Changing the Color Mode
438
Scan Mode, Usb Memory Mode, Data Entry Mode
439
Internet Fax Mode
440
Storing Scan Operations (Programs)
441
Sending an Image at a Specified Time
445
Timer Transmission
445
Scanning Many Originals at Once
450
Scanning Thin Originals
452
Slow Scan Mode
452
Suppress Background
455
Whitening Faint Colors in the Image
455
Changing the Print Settings for the Transaction Report
457
Checking the Status of Transmission/Reception Jobs
459
Select the Job that You Wish to Stop
465
Giving Priority to a Scan Transmission Job
466
Receiving an Internet Fax
468
Internet Fax Reception Functions
468
Manually Receiving Internet Faxes
469
Printing a Password-Protected Fax
470
Forwarding Received Internet Faxes to a Network Address
473
Inbound Routing Settings
473
Scanning from a Computer
476
Basic Scanning Procedure
476
Scan Mode
476
Preview the Image
478
Select Scanning Settings While Viewing the Image
479
At the Machine
480
Metadata Delivery (Data Entry)
481
Metadata Transmission for Scan to Desktop
482
Preparations for Metadata Transmission
482
Transmitting Metadata
483
Metadata Fields
485
Chapter 6 Document Filing
486
Types of Document Filing
487
Uses of Document Filing
488
Before Using Document Filing
489
Automatic Deletion of Files
491
Copy Mode
493
Using Document Filing in each Mode
493
Document Filing
494
Base Screen of Document Filing Mode
495
Saving a File with "Quick File
496
Saving Files with Document Filing
496
Saving a File with "File
498
File Information
500
Specifying a User Name
500
Storing a File as a Confidential File
502
Scan to Hdd" Screen
503
Special Modes Screen for Scan to Hdd
506
Performing "Scan to Hdd
507
Sequence for Using a Stored File
509
Using Stored Files
509
Folder and File Selection Screens
511
Folder Selection Screen
511
File Selection Screen
512
Selecting a File
514
Job Settings Screen
515
Printing a Stored File
516
Print Settings Screen
517
Multi-File Printing
518
Printing a Selected File
519
Batch Printing
520
Sending a Stored File
522
Send Settings Screen
523
Changing the Property
524
File Properties
524
Properties of Stored Files
524
Moving a Stored File
526
Deleting a Stored File
528
Checking an Image of a Stored File
529
Searching for a Stored File
532
Chapter 7 System Settings
538
System Settings
540
Common Operation Methods
541
Accessing the System Settings (General)
542
System Settings (General)
542
System Settings (General) List
543
Device Count
547
Job Count
547
Total Count
547
Clock Adjust
548
Keyboard Select
549
Paper Tray Settings
550
Auto Tray Switching
552
Custom Size Registration (Bypass)
552
Paper Type Registration
552
Address Control
553
Custom Index
555
Editing and Deleting Programs
556
Storing a Program
556
Printer Default Settings
558
Pcl Settings
559
Postscript Setting
560
Document Filing Control
561
Modify User Information
562
When User Authentication Is Not Enabled
563
When User Authentication Is Enabled
564
System Settings (Administrator) List
566
Energy Save
567
Network Settings
571
Image Send Settings
572
Document Filing Settings
576
Change Administrator Password
580
Authentication Method Setting
582
User Authentication Setting
582
Actions When the Limit of Pages for Output Jobs
583
Automatically Print Stored Jobs after Login
583
Other Settings
583
User List
584
Page Limit Group List
586
Authority Group List
587
Favorite Operation Group List
590
Home Screen List
591
User Count
592
Resetting User Counts
593
Energy Save
594
Toner Save Mode
594
Preheat Mode Setting
594
Auto Power Shut-Off Timer
594
Auto Clear Setting
595
Business Card Scan Option
595
Disabling of Bypass Printing
595
Disabling of Clock Adjustment
595
Disabling of Job Priority Operation
595
Key Operation Setting
595
Keys Touch Sound
595
Message Time Setting
595
Mfp Display Language Setting
595
Mfp Display Pattern Setting
596
Customize Key Setting
596
Home Screen Settings
596
Preview Setting
597
Remote Operation Settings
597
Auto Paper Selection Setting
598
Device Control
598
Clear All Job Log Data
599
Optimization of a Hard Disk
599
Disabling of Devices
600
Fusing Control Settings
600
Initial Status Settings
601
Add or Change Extra Preset Ratios
602
Copy Exposure Adjustment
602
Disabling Deletion of Job Programs
602
Disabling of Auto Paper Selection
602
Initial Margin Shift Setting
602
Setting a Maximum Number of Copies
602
Document Feeder
603
Quick Scan from Document Glass
603
Ipv4 Settings
604
Ipv6 Settings
604
Prohibit Notice Page Printing
605
Bypass Tray Settings
605
Prohibit Test Page Printing
605
A4/Letter Size Auto Change
605
Job Spool Queuing
605
Print Density Level
605
Network Settings
604
Interface Settings
606
Hexadecimal Dump Mode
606
Enable Network Port
606
Network Port Emulation Switching
606
I/O Timeout
606
Port Switching Method
606
Enable Usb Port
606
Usb Port Emulation Switching
606
Initial Resolution Setting
607
Erase Width Adjustment
608
Settings to Disable Registration
608
Disable Registering Destination from Operation Panel
608
Disable Registering Destination on Web Page
608
Disable Switching of Display Order
608
Scan Complete Sound Setting
608
Disable Direct Entry
609
Disable Registration of Memory Box
609
Disable Registration of Program
609
Disable Selection from Address Book
609
Disable [Resend] on Image Send Mode
609
Scan Settings
611
Default Address Setting
612
Disable Scan Function
612
Auto Wake up Print
613
Original Print on Transaction Report
613
Speaker Volume Setting
613
Transaction Report Print Select Setting
613
Activity Report Print Select Setting
614
Auto Receive Reduce Setting
615
Duplex Reception Setting
615
Printing Page Number at Receiver
615
Recall in Case of Communication Error
615
Recall in Case of Line Busy
615
Rotation Sending Setting
615
Set Address for Data Forwarding
615
Pop3 Communication Timeout Setting
616
Reception Check Interval Setting
616
Administrator Authority Setting
617
Default Mode Settings
617
Delete All Quick Files
617
Sort Method Setting
617
Batch Print Settings
618
Disable Stamp for Reprinting
618
Automatic Deletion of File Settings
619
Document Output Options
619
Administrator Settings List
620
Ipsec Settings
621
Security Settings
621
Ssl Settings
621
Operation Settings
622
Other Disabling
623
Printer Condition Settings
622
User Control
622
Application Integration Module
625
Change Administrator Password
625
External Account Module
625
Internet Fax Expansion Kit
625
Product Key
625
Serial Number
625
Device Cloning
626
Storage Backup
626
Restore Configuration
627
Restore Factory Defaults
627
Store Current Configuration
627
External Account Setting
628
Usb Driver Settings
628
System Settings for Fax
629
System Settings for Fax (General) List
629
Editing and Deleting Addresses
630
Editing and Deleting a Memory Box
632
F-Code Memory Box
632
Fax Settings
634
Fax Default Settings
637
Pause Time Setting
637
Remote Reception Number Setting
637
Distinctive Ring Detection
638
Fax Send Settings
639
Fax Receive Settings
640
Number of Calls in Auto Reception
640
Print Style Setting
640
Fax Output Settings
641
Fax Polling Security
641
System Settings Menu
642
Chapter 8 Troubleshooting
644
Removing Misfeeds
645
How to Remove Misfeeds
646
Removing Staple Jams
649
Problems Related to Copy Results
652
Problems Related to Printing Operation
653
Problems Related to Print Results
656
Problems Related to Transmission
659
Problems Related to Reception
661
Problems Related to Audible Signals
662
Problems Related to Telephone
662
Problems Related to Scan Results
667
Problems Related to Filing
670
Problems Related to File Management
671
Troubleshooting General Problems
672
General Problems
672
Problems Related to Machine Operation
673
Specified Machine Functions Cannot be Used
673
The Operation Panel Cannot be Used
673
Printing Is Not Possible or Stops During a Job
674
The Wrong Size Is Selected
674
The Displayed Bypass Tray Paper Size Is Not Correct
674
Problems Related to Paper Feeding and Output
675
The Original Misfeeds (Automatic Document Feeder)
675
The Paper Misfeeds
675
Paper Does Not Feed from the Paper Tray
676
The Image on Paper Is Skewed
676
The Automatic Document Feeder Does Not Operate
676
Problems Related to Quality / Print Results
676
Lines Appear in the Scanned Image
676
Smudges Appear on Printed Output
677
Toner Does Not Adhere Well or Creases Appear in the Paper
677
Print Quality Is Poor
677
Part of the Image Is Cut off
677
Printing Takes Place on the Wrong Side of the Paper
678
A Cover or Insert Is Not Printed on the Specified Paper
678
Problems Related to Peripheral Devices
678
The Connected USB Device Cannot be Used
678
The Connected USB Memory Cannot be Used
678
The Finisher Does Not Operate
678
Stapling Does Not Take Place
678
The Stapling Position Is Not Correct
679
Output Does Not Collect Neatly in the Output Tray of the Finisher
679
Stapled Output Does Not Collect Neatly
679
Other Problems
680
Preview Images or Thumbnail Images Do Not Appear
680
The Touch Panel Screen Is Difficult to View
680
You Were Logged out Without Having Performed Logout Yourself
680
You Forgot the Administrator Password
680
Software License
683
Table of Contents
684
Before Installing the Software
685
CD-Roms and Software
685
Software CD-Rom
685
For Windows
688
Other CD-Roms
688
Verifying System Requirements
689
System Requirements
689
Software Requirements
690
Connecting the Machine
691
Connecting to a Network
691
CONNECTING the MACHINE with a USB CABLE (Windows)
692
Setup in a Windows Environment
693
Opening the Software Selection Screen (for All Software)
693
Installing the Printer Driver / Pc-Fax Driver
695
When the Machine Is Connected to Anetwork
695
Standard Installation
696
When the Machine will be Connected with a Usb Cable
707
Using the Machine as a Shared Printer
715
USING the STANDARD WINDOWS PS PRINTER DRIVER (Windows 98/Me/Nt 4.0)
718
Configuring the Printer Driver for the Options Installed on the Machine
720
Installing the Printer Status Monitor
725
Installing the Scanner Driver
727
Changing the Port
730
Setup in a Macintosh Environment
735
Mac os 9.0 - 9.2.2
735
Printing Using the Ipp Function
743
Troubleshooting
749
Mac os X
735
When Installation was Not Successful
749
Removing the Software
754
Table of Contents
760
To Ensure Safe Use of the Machine
762
Cautions
762
Warnings
763
Laser Information
765
Installation Requirements
766
Supplies
768
Storage of Supplies
768
Supply of Spare Parts and Consumables
768
Replacing Supplies and Maintenance
769
Replacing the Toner Cartridges
769
Replacing the Toner Collection Container
774
Replacing the Developer Cartridge / Drum Cartridge
778
Replacing the Developer Cartridge
778
Remove the Developer Cartridge
780
Turn on the Power
785
Replacing the Drum Cartridge
786
Replacing the Staple Cartridge in the Finisher
788
Regular Maintenance
791
Cleaning the Document Glass and Automatic Document Feeder
791
Cleaning the Main Charger of the Photoconductive Drum
792
Clean the Main Charger
794
Cleaning the Bypass Tray Rollers
797
Cleaning the Automatic Document Feeder Rollers
800
Cleaning the Laser Unit
803
Clean the Laser Unit
807
Replace the Cleaning Tool
808
Cleaning the PT Charger of the Primary Transfer Belt Unit
810
Specifications
813
Machine Specifications / Copier Specifications
813
Continuous Copying Speeds
817
Ambient Environment
817
Acoustic Noise Emission (Measurement According to ISO7779)
818
Automatic Document Feeder Specifications
819
Business Card Feeder Specifications
820
500-Sheet Paper Feed Unit Specifications
820
Finisher Specifications
821
Printer Specifications
823
Network Scanner / Internet Fax Specifications
824
Pull Scan Function (TWAIN) Specifications
825
Facsimile Specifications
826
To the Administrator of the Machine
829
Factory Default Passwords
829
Forwarding All Transmitted and Received Data to the Administrator (Document Administration Function)
829
For the Users of the Fax Function
830
Important Safety Instructions
830
Trademark Acknowledgments
834
Other manuals for Sharp MX-B401
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Sharp MX-B401 Specifications
General
Brand
Sharp
Model
MX-B401
Category
All in One Printer
Language
English
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