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Customer Service & Assistance
Gigaset A580 IP / GBR / A31008-xxxx-xxxx-x-xxxx / appendix.fm / 24.03.2010
Version 8, 03.09.2008
You cannot make calls via VoIP. SIP registration failed is displayed.
¥ First wait a few minutes. This is often a short-term event that corrects itself after a short
time.
The message may still be displayed for the following reasons:
1. The personal VoIP access data ( Username, Authentication Name and Authentication
Password) that you have entered may be incomplete or incorrect.
¥ Check your information. Particularly check your use of upper and lower case.
2. The general settings for your VoIP provider are incomplete or incorrect (incorrect server
address).
¥ Start the Web configurator and check the settings.
You cannot make calls via VoIP. VoIP config. error: xxx appears in the display (xxx = VoIP sta-
tus code).
You are trying to make a call via a VoIP connection that is not properly configured.
¥ Start the Web configurator and check the settings. Possible status codes and their mean-
ings are listed on Page 165.
The phone does not dial an entered number. The display shows Not possible!.
The number may be blocked (dialling plan).
¥ Open the Dialling Plans Web page of the Web configurator and delete or deactivate the
block if necessary.
You cannot establish a connection to the phone with your PC's Web browser.
¥ When establishing a connection, check the phone's local IP address that has been
entered. You can check the IP address on your handset.
¥ Check the LAN connections for the PC and phone.
¥ Check that your phone can be reached. Send a ping command, e.g. from your PC, to the
phone (ping s <local IP address of the phone>).
¥ You have tried to reach the phone via a secure http (https://...). Try again with http://....
You cannot be reached for calls from the Internet.
¥ There is no entry for your phone in your router's routing table. Check the settings for the
NAT refresh time (
£Page 129).
¥ Your phone is not registered with the VoIP provider.
¥ You have entered the wrong user ID or an incorrect domain (£Page 126).
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