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Customer Service & Assistance
Gigaset A580 IP / GBR / A31008-xxxx-xxxx-x-xxxx / appendix.fm / 24.03.2010
Version 8, 03.09.2008
No firmware update or VoIP profile download is carried out.
1. If Not possible, try later. is displayed, the VoIP connections may be busy or a download/
update is already being carried out.
¥ Repeat the process at a later time.
2. If File corrupt is displayed, the firmware or profile file may be invalid.
¥ Please only use firmware and downloads that are made available on the preconfig-
ured Gigaset configuration server (
£Page 156) or at
www.gigaset.com/customercare
.
3. If Server not available is displayed, the download server may not be accessible.
¥ The server is currently not accessible. Repeat the process at a later time.
¥ You have changed the preconfigured server address (£Page 156). Correct the
address. If necessary, reset the base station.
4. If Transmission error XXX is displayed, an error has occurred during the transmission of
the file. An HTTP error code is displayed for XXX.
¥ Repeat the process. If the error occurs again, consult the Service department.
5. If Please check IP settings is displayed, your phone may not be connected to the Internet.
¥ Check the cable connections between the phone and router and between the router
and the Internet.
¥ Check whether the phone is connected to the LAN, i.e. it can be reached at its IP
address.
You cannot listen to or control a network mailbox.
VoIP:
Your VoIP provider does not support the type of DTMF signalling set up on your phone.
¥ Ask your VoIP provider which signalling it supports and change the settings on your
phone (
£Page 144) if necessary.
When operating the base station within a PABX:
Your PABX is set for dial pulsing.
¥ Set your PABX to tone dialling.
No time is specified for a message in the calls list.
Date and time have not been set.
¥ Set date/time (£Page 14) or
¥ Activate base station synchronisation with a time server on the Internet (£Page 158).
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