Functions used when receiving calls
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Entry voice mail (EVM)
The HiPath 1100 can be equipped with an integrated
voice recording capability for "Entry voice mail".
The support technician can configure up to 24 standard
mailboxes, 2 of which are for forwarding (message for
day/night service). Two parallel actions are allowed for
call transfer and auto-answering (2 message ports).
If the system’s support technician has authorized the
user to configure the mailboxes, then s/he may config-
ure her/his own mailbox.
A personal voice mailbox answers the user’s calls,
plays a personal recorded greeting (or a default greet-
ing) and allows the user to record his/her own message.
mailboxes allow callers not only to record a message or
greeting but also to access them directly or via another
mailbox.
Example:
– The caller hears a message or music while waiting
for an answer.
Example: "Hello. All our attendants are busy at
the moment. Please hold the line".
– The caller may leave a message after the greeting.
Example: “The person you are calling is not avail-
able at the moment". Please leave your message
after the tone.
When a call to an extension is forwarded to an
EVM mailbox (call forward no answer or busy) a
message is played, explaining why the call is be-
ing forwarded.
These messages are played before the greeting
message and cannot be overwritten.
Messages:
• Call forwarding - busy after Call forwarding no
answer: "User’s connection is busy at the mo-
ment".
• Call forward no answer: "The user you are
calling is not answering."
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