XXI.Troubleshooting
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Display What it means What to do Display What it means What to do
Your result is below the
measurement limit, which is
less than 20 mg/dL or less
than 1.1 mmol/L.
Your result is above the
measurement limit, which is
higher than 600 mg/dL or
higher than 33.3 mmol/L.
Low battery power.
Test method error: insert strip into
meter after apply sample to strip.
Used test strip
Expired test strip or damped test
strip
Test strip exposed to air more than
3 minutes.
Parameter error.
Insufficient samples
Use a new test strip to test again.
Use a new test strip to test again.
Use a new test strip to test again.
Call Customer Service at
+86-731-89935581/
+86-731-89935582
or contact your local dealers.
Use a new test strip to test a gain.
Insert test strip into meter before
apply sample to strip.
Meter is out of the required
testing temperature range
Replace the batteries
immediately.
Move meter, strip and control
solution to appropriate place.
Wait at least 30 minutes and
test again.
Use a new test strip to test again,
if meter still display “HI”, call
healthcare professional
immediately.
Use a new test strip to test again,
if meter still display “LO”, call
healthcare professional
immediately.
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