Sinocare Safe AQ Smart - Page 22

Meter displays
incorrect test
result
37
38
Display What it means What to do Display What it means What to do
Expired test strip;
Meter or test strip malfunction
Buzzer malfunction Call Sinocare customer service at
+86-731-89935581/+86-731-89935582
or contact your local dealers.
Meter begins to
countdown after
inserting a test strip
without sample
Meter can turn on and
test normally but no
beep prompts
No voice prompts
(for Safe AQ Voice only)
Already turn on the voice
switch, but no voice
prompts.
(Only for Safe AQ Voice)
Voice switch is turn off.
Voice module malfunction
Turn on the voice switch.
Call Sinocare customer service at
+86-731-89935581/+86-731-89935582
or contact your local dealers.
Test strip may be affected with
damp
Test result is “HI” or “LO”,
but no red light on.
(Only for Safe AQ Voice)
Test result is >70mg/dL
(>3.9 mmol/L) and ＜ 126
mg/dL(＜ 7.0 mmol/L), but
no green light on
(Only for Safe AQ Voice)
Test result is ≥126 mg/dL
(≥7.0 mmol/L) and ≤ 250
mg/dL (≤13.9 mmol/L), but
no yellow light on.
(Only for Safe AQ Voice)
Test result is ≤ 70mg/dL
(≤ 3.9 mmol/L) or >250
mg/dL (>13.9 mmol/L),
but no red light on.
(Only for Safe AQ Voice)
Call Sinocare customer service at
+86-731-89935581/+86-731-89935582
or contact your local dealers.
LED light malfunction
Call Sinocare customer service at
+86-731-89935581/+86-731-89935582
or contact your local dealers.
Use a new test strip to test.
Use test strip from a new vial within
USE-BY date.
If you follow the actions recommended but the problem is not resolved, please
contact Customer Service at +86-731-89935581/+86-731-89935582 or contact
your local dealers for assistance.