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If you see this on the screen: Try this:
Updating Your Onyx is updating with the latest encryption
code. Wait until the update is done.
You may be trying to tune to a channel that is
blocked or unavailable. Tune to another channel.
— No program information, such as artist name, song
title, or channel exists.
If this happens: Try this:
You do not receive all the
channels to which you subscribed
Ensure that you have subscribed to the service by
following the steps in “Step 4: Subscribe” on page 23.
Go to https://care.siriusxm.com/retailrefresh_view.
action and follow the directions to refresh your
Radio.
Call 1-800-967-2346 for further assistance.
Audio sounds too soft Raise the volume of your stereo system or powered
speakers, or increase the audio level of your Onyx
until the sound quality improves. Refer to “Set
Audio Level” on page 49.
Audio fades Check all cables for a firm and secure connection.
No audio Check all cables between your Onyx and your stereo
system or powered speakers for a firm and secure
connection.
Ensure you have selected the proper input source
on your stereo system, or try another source.
Increase the audio level of your Onyx. Refer to “Set
Audio Level” on page 49.
No song title or artist name is
displayed
The information may not be available or updates
may be in progress.
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