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Onyx has been designed and built to be trouble-free but if you experience a
problem, try this:
Check that all connections are firm and secure.
Make sure you have connected the Home Dock as described in this User
Guide. Verify that the AC power outlet is working.
If you see this on the screen: Try this:
Acquiring Signal Move the antenna to a south-facing window. Not sure
which way is south? Think about where the sun rises
(in the east) and sets (in the west). Then stand so
that east is to your left and you’ll be facing south. Is
there a window in the direction you’re facing?
You may need to find a better location for the
antenna. Refer to “Step 2: Place and Aim the
Indoor/Outdoor Home Antenna” on page 16.
Check Antenna Connection Make sure that the antenna cable is firmly and
securely plugged into the Home Dock. Make sure
the cable is not bent or broken.
Turn Onyx Off, then On, to reset this message.
If the message persists, most likely the Indoor/
Outdoor Home Antenna cable has been damaged.
Replace the antenna.
Channel Off Air The channel you’ve selected is not currently
broadcasting. Tune to another channel.
Loading Your Onyx is acquiring audio or program
information This message usually goes away in a
few seconds.
Troubleshooting
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