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2. Delivery, returns, storage
Delivery
After receipt of the shipment, it must be inspected for any shipping damage and for completeness according to the
shipping documents. Immediately inform the transport carrier of any shipping damage. The packaging material must be
preserved until any discrepancies are resolved.
Return shipment
Before return shipment, all contaminated parts must be cleaned. If this is not possible or practical, e.g. if it would impede
fault detection in the case of complaints, the medium used must always be specified. In the case of products
contaminated with hazardous substances as defined by GHS or CLP regulations, the safety data sheet (SDS) must be
sent with the product and the packaging must be labelled in accordance with GHS/CLP. There are no restrictions for land,
air, or sea transport. The choice of packaging should be based on the specific product and the stresses to be expected
during transport (e.g., necessary anti-corrosion measures in the case of shipment by sea). In the case of wooden
packaging, the applicable import regulations and the IPPC standards must be observed. Required certificates must be
included in the shipping documents. The following information, as a minimum, must be marked on the packaging of return
shipments.
Marking of return shipments
Storage
The following conditions apply to storage:
Dry, low-dust, vibration-free, in closed rooms
No corrosive, aggressive substances at the storage location (e.g., UV rays, ozone)
Protected against animals (insects, rodents)
If possible, keep in the original product packaging
Protected from nearby sources of heat or cold
In the case of large temperature fluctuations or high humidity, take appropriate measures (e.g., heating) to prevent the
condensation of water
amage that may have occurred during storage. This applies in particular to parts
made of plastic (due to embrittlement).
Storage temperature range
For parts not filled with lubricant, the permitted storage
temperature is the same as the permitted ambient temperature
2.4.1 Lithium batteries
Lithium batteries may only be shipped in undamaged condition.
If lithium batteries are shipped separately, the contacts must be
protected against short circuit (e.g. by masking). Lithium
batteries must not move in the packaging. For air transport, the
respective valid IATA regulations regarding packaging, labelling,
quantity limits and declaration of the shipment must be
observed.
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