Chapter 4
47 smarttech.com/kb/171166
Chapter 4: Troubleshooting
Resolving general issues 47
Resolving issues with SMARTNotebook Player 49
Resolving issues with Activities 49
Resolving issues with Workspaces 50
Resolving issues with Browser 50
Resolving issues with Input 51
Resolving issues with Screen Share 52
Resolving issues with Android mobile devices 52
Resolving issues with Apple devices 54
Resolving issues with Chrome browser and Chromebook 56
Resolving issues with Windows computers 57
This chapter explains how to troubleshoot the display’s software.
NOTE
For hardware troubleshooting information, see the SMARTBoard 6000 series interactive
displays installation and maintenance guide (smarttech.com/kb/171167).
Resolving general issues
Issue Solutions
An app or feature is missing or not
available.
l The apps and features available depend on the iQ appliance model.
See the Identifying your iQ appliance model wizard.
l The iQ system software may not include that feature or app.
See the iQ system software release notes.
l The app may be disabled.
See the SMARTBoard 6000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171167).
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