© 2009 snom technology AG
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snom 870 User Manual
Troubleshooting
Creating and enclosing attachments
System and settings information must always be attached!
1. Open the phone’s web interface > Status > System information.
2. Open a text editor, for example, Microsoft’s Windows Editor. Do not use
Word documents, PDFs, etc.
3. Copy the text in the gray field into the text editor.
4. Under "Status" in menu on left, click on "Settings".
5. Copy the text in the main area of the window into the text editor
underneath the systems information.
6. Save the file.
7. Click on the Browse button and place the saved file’s path in the text field
to the left of it.
8. Click on "Submit".
SIP Trace and PCAP Trace
snom Support may need you to do a SIP Trace and/or a PCAP Trace to help
them analyze your problem.
1. Click on SIP Trace under Status in the menu on the left. Click on Clear to
clear the page.
2. Recreate the error to be documented in the trace. Click on Reload.
3. See above for creating and attaching a text file to the support form.
1. Click on PCAP Trace under Status in the menu on the left. Click on Start
to begin recording network traffic.
2. Cick on Stop to end recording.
3. Click on link “here" to open file download window. Save the file.
4. See above for creating and attaching a text file to the support form.
When automatic initialization via DHCP fails, enter the values for netmask, IP
gateway, and DNS server manually after each prompt on the display.
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