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Snom 821 - User Manual

Snom 821
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© 2012 snom technology AG
V1.02
User Manual
IP Phone
snom technology AG
Charlottenstr. 68-71
10117 Berlin, Deutschland
Tel. +49 30 39 83 3-0
Fax +49 30 39 83 31 11
info@snom.com, sales@snom.com
snom technology, Inc.
18 Commerce Way, Suite 6000
Woburn, MA 01801, USA
Tel. 781-569-2044
Fax 978-998-7883
infoUSA@snom.com
snom UK Ltd
Aspect Court
47 Park Square East
Leeds, LS12NL, UK
Tel. +44 1133 503 111
Fax +44 1133 503 110
uksales@snom.com, info@snom.com
snom France SARL
6 Parc des fontenelles
78870 Bailly, France
Tel. +33 1 80 87 62 87
Fax +33 1 80 87 62 88
info@snom.com, sales@snom.com
snom technology SRL
Via A. Lusardi 10
20122 Milano, Italia
Tel +39 02 00611212
Fax +39 02 93661864
info@snom.com, sales@snom.com
snom technology Ltd.
Rm. A2, 3F, No. 37, Ln. 258
Ruiguang Rd., Neihu Dist.
Taipei City 114, Taiwan
Tel +886-2-8751-1120
Fax +886-2-8751-1130
infoASIA@snom.com

Table of Contents

Other manuals for Snom 821

Questions and Answers

Summary

Copyright, Trademarks, GPL, Legal Disclaimers

Important information

Safety instructions

General safety precautions for using the snom phone.

SELV (Safety Extra Low Voltage) compliance

Details on electrical safety compliance for connections.

Standards conformance

Details on CE and FCC certifications and compliance.

Product specifications

Disposal of the device

Cleaning

Notational conventions

Arrows up, down, left, and right

Explanation of navigation key symbols for menu interaction.

Symbol ✓

Meaning of the checkmark symbol for confirmation and saving actions.

Symbol X

Meaning of the cross symbol for canceling actions and input.

Menu items

How menu items are represented and navigated.

Sequences of actions to be taken

How action sequences are indicated using the '>' character.

Setting up the phone

Delivery Content

Lists the items included in the phone's package.

Detaching and attaching the footstand

Instructions on how to attach and detach the phone's footstand.

Rotating the tab of the handset cradle

Connecting the phone

Connecting a headset

Initializing and registering the phone

Prerequisites

Requirements needed before initializing the VoIP phone.

Initialization

Step-by-step guide for the phone's initial setup and network registration.

What to do if initialization and registration are unsuccessful

Correcting the clock

Getting to know your phone

At a glance

Overview of the phone's physical layout and key components.

Call LED

Describes the function and states of the call indicator LED.

Show virtual function keys on the display

How to display virtual function keys on the screen.

Freely programmable LED keys P1-P4

Explanation of the programmable hard keys with LEDs.

Context-sensitive, programmable function keys

How function keys adapt based on the phone's current activity.

Audio control keys

Details on volume control and mute functions.

Star key

Functionality of the star key for case switching and keypad locking.

Dedicated, customizable function keys

Function keys with fixed labels and customizable actions.

Virtual function keys

LED indications

Call indicator

Describes the phone's call indicator LEDs and their meanings.

Hard keys

Freely programmable function keys with LEDs

How freely programmable keys P1-P4 function and are programmed.

Context-sensitive, programmable function keys

Navigation, confirmation, and cancel keys

Alphanumeric Keypad

Input modes and navigation

How to switch input modes and navigate using the keypad.

Entering numerals, letters, special characters, and symbols

Detailed guide on typing different character types on the keypad.

Display layout

Idle Mode

Information displayed on the screen when the phone is idle.

Outgoing identity

How the current outgoing identity is displayed and selected.

Status bar

Deleting status messages

Function key line

Virtual function key screen

When the phone is active

Settings

Phone settings

Web interface settings

The phones web interface

Opening the web interface

How the web interface works

Web settings overriding manual phone settings

How web interface settings can take precedence over phone settings.

User mode;administrator mode

Directories

Directory

Overview of the phone's built-in directory and its capacity.

Definitions, explanations

Explanations of terms and concepts related to directory entries.

Directory entries

Details on creating and structuring directory entries.

Contact Types

Outgoing identity

Group

Ringtones

Adding;Editing Entries on the Phone

Adding new entry manually

Step-by-step guide to manually add a new contact to the directory.

Adding new entry from call list

How to add a contact from the call history.

Adding current caller

Adding the current incoming caller to the directory.

Sorting entries

How to sort entries in the phone's directory.

Editing existing entry

Instructions for editing an existing contact entry.

Editing a detail

Deleting an entry

Adding;editing entries on the web interface

Adding new entry

Editing an entry

Adding additional phone number (subentry) for a name

Process of adding multiple phone numbers to a single contact.

Deleting entry on web interface

Dialing from phone directory

Importing;Exporting Directory

External directories

LDAP

Configuration for using LDAP directories.

Contacts

Instructions for setting up and using Contacts lists.

Using the phone

Making calls

Basic steps for initiating calls using the phone.

Selecting identity for current outgoing call

How to choose which account to use for outgoing calls.

Using different audio devices

How to use the handset, headset, or speakerphone.

Using different dialing methods

Auto dial

How auto dial functions based on elapsed time.

Redialing

Methods for redialing previous numbers.

Calling number from call list (missed, received, dialed calls)

Accessing and dialing numbers from call lists.

Calling number from phone directory

Dialing numbers by accessing the phone directory.

Calling monitored extension from virtual keys screen

Picking up calls on monitored extensions via virtual keys.

Speed dialing

Setting up and using speed dial numbers.

Calling emergency numbers

Call completion

Number guessing (auto completion)

Accepting calls

Using different audio devices

How to answer calls using handset, headset, or speakerphone.

Automatically accepting calls

Configuring the phone to answer incoming calls automatically.

Call pick-up from another extension

How to answer calls for another extension.

Using the virtual key screen

Using the call monitoring screen

Call waiting

Active calls

Hold

How to put an active call on hold.

Holding multiple calls with or without a connected call

Conference

Initiating a conference

Steps to start a multi-party conference call.

Conference screen navigation

Navigating the display during a conference call.

Selecting individual participants

Speaking to one participant in private

Dropping a participant

Adding a participant

Putting the conference on hold

Terminating the conference

Transferring calls

Attended transfer

Transferring calls after announcing them.

Blind transfer

Transferring calls without prior announcement.

Call lists

Rejecting or redirecting incoming calls

Manually

Manually rejecting or redirecting incoming calls.

Automatically

Configuring automatic rejection or forwarding of calls.

DND - do not disturb mode

Rejecting anonymous calls

Call forwarding - phone settings

Making and changing the settings on the phone

Turning on call forwarding

Turning off call forwarding

Turning on forwarding of all calls with a programmable function key

Configuring the function keys

Function keys on snom phones

Introduction to the concept of programmable function keys.

Freely programmable function keys P1 - P12

Details on P1-P4 hard keys and P5-P12 virtual keys.

Context

Type

Number

Short Text

Context-sensitive, programmable function keys

Navigation, confirmation, and cancel keys

Dedicated, customizable function keys

Programming the function keys

Example 1, Extension monitoring and call pick-up

Example 2, Monitoring calls on-screen

Example 3, Speed dialing

Example 4, Turning forwarding of all calls on and off

Customizing the phone settings

Identities;accounts

Managing multiple accounts or phone numbers on the device.

Configuring new identity;account

Steps to set up new accounts/identities on the phone and web interface.

On the phone

On the web interface

Editing an existing identity;account

Assigning ringtones

Selecting identity ringtones

Adjusting the backlight

Adjusting the backlight for active states

How to adjust display backlight when the phone is active.

Adjusting the backlight for the idle phone

How to adjust display backlight when the phone is idle.

Adjusting the intensity

Setting the number of seconds after which the phone will switch to idle backlight

Date and time formats

Date

Setting the preferred date display format.

Time

Time zone

Selecting and setting the time zone

How to set the correct time zone for accurate time display.

On the phone

Setting the time zone directly on the phone.

On the web interface

Setting the time zone via the web interface.

Language settings of phone and web interface

Phone language

Changing the language displayed on the phone.

Web interface language

Changing the language of the web interface.

Dial tones

Emergency numbers

Call forwarding

Always

Setting calls to forward always to a specified target.

When busy

Setting calls to forward when the phone is busy.

After timeout

Setting calls to forward after a specified timeout period.

Setting forwarding numbers

Turning call forwarding on

Turning call forwarding off

Call completion

On the phone

Enabling call completion directly on the phone.

On the web interface

Enabling call completion through the web interface.

Call waiting

Hiding my caller ID

Rejecting anonymous calls

Number guessing

Speed dial

Software update

Manual update

Process for manually updating the phone's firmware.

Auto provisioning

Information on automatic firmware updates via provisioning.

Troubleshooting

Reboot

Steps to restart the phone.

Hard reboot

Procedure for performing a hard reboot by power cycling.

Reset to factory values

How to reset the phone to its original factory settings.

TFTP Update

Using TFTP for firmware updates or recovery.

Manual initialization

Steps for manual phone initialization if automatic fails.

Contacting snom Support

Creating a support account

Steps to create an account for accessing snom support.

Submitting a ticket

How to submit a support request to snom.

Submitting system and settings information

How to provide system details when contacting support.

System information

Traces

Performing a SIP Trace

Guide to capturing and submitting SIP trace data.

Performing a PCAP Trace

Guide to capturing and submitting PCAP trace data.

Appendix 1 - Display symbols and icons

Symbols found in the function key line

Explains symbols on the function key line for activation.

Context-sensitive symbols

Display indications

Appendix 2 - Status messages

Appendix 3 - Programmable Functions

Programmable Functions

Lists functions that can be programmed onto keys.

Key Events

Lists specific key events that can be assigned to functions.

Appendix 4 - GNU General Public License

Summary

Copyright, Trademarks, GPL, Legal Disclaimers

Important information

Safety instructions

General safety precautions for using the snom phone.

SELV (Safety Extra Low Voltage) compliance

Details on electrical safety compliance for connections.

Standards conformance

Details on CE and FCC certifications and compliance.

Product specifications

Disposal of the device

Cleaning

Notational conventions

Arrows up, down, left, and right

Explanation of navigation key symbols for menu interaction.

Symbol ✓

Meaning of the checkmark symbol for confirmation and saving actions.

Symbol X

Meaning of the cross symbol for canceling actions and input.

Menu items

How menu items are represented and navigated.

Sequences of actions to be taken

How action sequences are indicated using the '>' character.

Setting up the phone

Delivery Content

Lists the items included in the phone's package.

Detaching and attaching the footstand

Instructions on how to attach and detach the phone's footstand.

Rotating the tab of the handset cradle

Connecting the phone

Connecting a headset

Initializing and registering the phone

Prerequisites

Requirements needed before initializing the VoIP phone.

Initialization

Step-by-step guide for the phone's initial setup and network registration.

What to do if initialization and registration are unsuccessful

Correcting the clock

Getting to know your phone

At a glance

Overview of the phone's physical layout and key components.

Call LED

Describes the function and states of the call indicator LED.

Show virtual function keys on the display

How to display virtual function keys on the screen.

Freely programmable LED keys P1-P4

Explanation of the programmable hard keys with LEDs.

Context-sensitive, programmable function keys

How function keys adapt based on the phone's current activity.

Audio control keys

Details on volume control and mute functions.

Star key

Functionality of the star key for case switching and keypad locking.

Dedicated, customizable function keys

Function keys with fixed labels and customizable actions.

Virtual function keys

LED indications

Call indicator

Describes the phone's call indicator LEDs and their meanings.

Hard keys

Freely programmable function keys with LEDs

How freely programmable keys P1-P4 function and are programmed.

Context-sensitive, programmable function keys

Navigation, confirmation, and cancel keys

Alphanumeric Keypad

Input modes and navigation

How to switch input modes and navigate using the keypad.

Entering numerals, letters, special characters, and symbols

Detailed guide on typing different character types on the keypad.

Display layout

Idle Mode

Information displayed on the screen when the phone is idle.

Outgoing identity

How the current outgoing identity is displayed and selected.

Status bar

Deleting status messages

Function key line

Virtual function key screen

When the phone is active

Settings

Phone settings

Web interface settings

The phones web interface

Opening the web interface

How the web interface works

Web settings overriding manual phone settings

How web interface settings can take precedence over phone settings.

User mode;administrator mode

Directories

Directory

Overview of the phone's built-in directory and its capacity.

Definitions, explanations

Explanations of terms and concepts related to directory entries.

Directory entries

Details on creating and structuring directory entries.

Contact Types

Outgoing identity

Group

Ringtones

Adding;Editing Entries on the Phone

Adding new entry manually

Step-by-step guide to manually add a new contact to the directory.

Adding new entry from call list

How to add a contact from the call history.

Adding current caller

Adding the current incoming caller to the directory.

Sorting entries

How to sort entries in the phone's directory.

Editing existing entry

Instructions for editing an existing contact entry.

Editing a detail

Deleting an entry

Adding;editing entries on the web interface

Adding new entry

Editing an entry

Adding additional phone number (subentry) for a name

Process of adding multiple phone numbers to a single contact.

Deleting entry on web interface

Dialing from phone directory

Importing;Exporting Directory

External directories

LDAP

Configuration for using LDAP directories.

Contacts

Instructions for setting up and using Contacts lists.

Using the phone

Making calls

Basic steps for initiating calls using the phone.

Selecting identity for current outgoing call

How to choose which account to use for outgoing calls.

Using different audio devices

How to use the handset, headset, or speakerphone.

Using different dialing methods

Auto dial

How auto dial functions based on elapsed time.

Redialing

Methods for redialing previous numbers.

Calling number from call list (missed, received, dialed calls)

Accessing and dialing numbers from call lists.

Calling number from phone directory

Dialing numbers by accessing the phone directory.

Calling monitored extension from virtual keys screen

Picking up calls on monitored extensions via virtual keys.

Speed dialing

Setting up and using speed dial numbers.

Calling emergency numbers

Call completion

Number guessing (auto completion)

Accepting calls

Using different audio devices

How to answer calls using handset, headset, or speakerphone.

Automatically accepting calls

Configuring the phone to answer incoming calls automatically.

Call pick-up from another extension

How to answer calls for another extension.

Using the virtual key screen

Using the call monitoring screen

Call waiting

Active calls

Hold

How to put an active call on hold.

Holding multiple calls with or without a connected call

Conference

Initiating a conference

Steps to start a multi-party conference call.

Conference screen navigation

Navigating the display during a conference call.

Selecting individual participants

Speaking to one participant in private

Dropping a participant

Adding a participant

Putting the conference on hold

Terminating the conference

Transferring calls

Attended transfer

Transferring calls after announcing them.

Blind transfer

Transferring calls without prior announcement.

Call lists

Rejecting or redirecting incoming calls

Manually

Manually rejecting or redirecting incoming calls.

Automatically

Configuring automatic rejection or forwarding of calls.

DND - do not disturb mode

Rejecting anonymous calls

Call forwarding - phone settings

Making and changing the settings on the phone

Turning on call forwarding

Turning off call forwarding

Turning on forwarding of all calls with a programmable function key

Configuring the function keys

Function keys on snom phones

Introduction to the concept of programmable function keys.

Freely programmable function keys P1 - P12

Details on P1-P4 hard keys and P5-P12 virtual keys.

Context

Type

Number

Short Text

Context-sensitive, programmable function keys

Navigation, confirmation, and cancel keys

Dedicated, customizable function keys

Programming the function keys

Example 1, Extension monitoring and call pick-up

Example 2, Monitoring calls on-screen

Example 3, Speed dialing

Example 4, Turning forwarding of all calls on and off

Customizing the phone settings

Identities;accounts

Managing multiple accounts or phone numbers on the device.

Configuring new identity;account

Steps to set up new accounts/identities on the phone and web interface.

On the phone

On the web interface

Editing an existing identity;account

Assigning ringtones

Selecting identity ringtones

Adjusting the backlight

Adjusting the backlight for active states

How to adjust display backlight when the phone is active.

Adjusting the backlight for the idle phone

How to adjust display backlight when the phone is idle.

Adjusting the intensity

Setting the number of seconds after which the phone will switch to idle backlight

Date and time formats

Date

Setting the preferred date display format.

Time

Time zone

Selecting and setting the time zone

How to set the correct time zone for accurate time display.

On the phone

Setting the time zone directly on the phone.

On the web interface

Setting the time zone via the web interface.

Language settings of phone and web interface

Phone language

Changing the language displayed on the phone.

Web interface language

Changing the language of the web interface.

Dial tones

Emergency numbers

Call forwarding

Always

Setting calls to forward always to a specified target.

When busy

Setting calls to forward when the phone is busy.

After timeout

Setting calls to forward after a specified timeout period.

Setting forwarding numbers

Turning call forwarding on

Turning call forwarding off

Call completion

On the phone

Enabling call completion directly on the phone.

On the web interface

Enabling call completion through the web interface.

Call waiting

Hiding my caller ID

Rejecting anonymous calls

Number guessing

Speed dial

Software update

Manual update

Process for manually updating the phone's firmware.

Auto provisioning

Information on automatic firmware updates via provisioning.

Troubleshooting

Reboot

Steps to restart the phone.

Hard reboot

Procedure for performing a hard reboot by power cycling.

Reset to factory values

How to reset the phone to its original factory settings.

TFTP Update

Using TFTP for firmware updates or recovery.

Manual initialization

Steps for manual phone initialization if automatic fails.

Contacting snom Support

Creating a support account

Steps to create an account for accessing snom support.

Submitting a ticket

How to submit a support request to snom.

Submitting system and settings information

How to provide system details when contacting support.

System information

Traces

Performing a SIP Trace

Guide to capturing and submitting SIP trace data.

Performing a PCAP Trace

Guide to capturing and submitting PCAP trace data.

Appendix 1 - Display symbols and icons

Symbols found in the function key line

Explains symbols on the function key line for activation.

Context-sensitive symbols

Display indications

Appendix 2 - Status messages

Appendix 3 - Programmable Functions

Programmable Functions

Lists functions that can be programmed onto keys.

Key Events

Lists specific key events that can be assigned to functions.

Appendix 4 - GNU General Public License

Snom 821 Specifications

General IconGeneral
Resolution320 x 240 pixels
ConnectivityEthernet
Power over EthernetYes
BluetoothNo
AudioWideband Audio
SpeakerphoneYes
Headset PortRJ-9
ProtocolsDHCP, TFTP, HTTP, HTTPS
Lines12
Ethernet Ports2 x 10/100 Mbps
Supported CodecsG.711, G.722, G.726, G.729A

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