Appendix A: Errors and Troubleshooting
This appendix describes general system problems, and how to troubleshoot them.
For further assistance, contact SolarEdge Support.
Identifying Errors
Errors may be indicated in various system interfaces: On the inverter bottom panel, a
red LED indicates an error. In the monitoring platform and the SetApp, errors are
displayed with codes.
For more information on the codes displayed for error and warning
messages, refer to http://www.solaredge.com/sites/default/files/se-inverter-
installation-guide-error-codes.pdf. This document describes errors that
appear in SetApp, monitoring platform, and LCD (for inverters with
LCD).
To identify the error types, use the methods described below.
To identify the error type using the inverter LEDs:
1.
Move the ON/OFF/P switch to P position for less than 5 seconds and release it.
2.
Observe the LED lights and use the following table to identity the
error type. For more information, refer to
https://www.solaredge.com/leds.
Error type
LED color and state
Red Green Blue
Arc detected ON OFF OFF
Isolation or RCD problem Blinking OFF OFF
Grid error OFF ON OFF
High temperature OFF Blinking OFF
Pairing failed OFF OFF ON
Other issue OFF OFF Blinking
To identify the error type using the monitoring platform:
1.
Open the site dashboard and click the Layout icon.
2.
Right-click the inverter and select Info from the menu (
Figure 41
). The inverter
details window is displayed (
Figure 42
).
-Three Phase Inverter with Synergy Technology Installation MAN-01-00402-1.2
76 Appendix A: Errors and Troubleshooting
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