Troubleshooting
If
trouble
occurs
Before submitting the photo frame for repair, try using the following guidance to solve the problem.
If
the problem persists, consult with your Sony dealer or Sony service facilities.
Power supply
Symptom Check item Cause/Solutions
The
power cannot •
Is
the power plug inserted
~
Insert the power plug properly.
be turned on.
properly?
Displaying images
If
the power is turned on but images are not displayed
or
the settings
of
the operation screen cannot
be configured, confirm the following check items.
Symptom Check item Cause/Solutions
No images are • Is a memory card inserted
~
Insert a memory card properly.
displayed on the
properly?
C-""'pages
14)
screen.
• Does the memory card
~
Insert a memory card containing images.
contain images saved with a
~
Check the file formats that can be
digital camera
or
other displayed.
(-.....
page 39)
device?
•
Is the file format compatible
~
A file that is not compatible with DCF
with the
DCF?
may not be able to be displayed with the
photo frame, even
if
it can be displayed
with a computer.
Some images are
• Are the images displayed
in
~
If
the image is displayed
in
the index view
not displayed.
the index view? but cannot be displayed as single image,
the image file may be damaged even
though its thumbnail preview data is fine.
~
A file that is not compatible with DCF
may not be able
to
be displayed with the
photo frame, even
if
it can be displayed
with a computer.
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