Troubleshooting | 37 36 | Troubleshooting
Charger Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
No LED
indicator
when
SoundGear
devices are
inserted onto
the charging
posts
Incorrect
orientation
Reposition your SoundGear
devices on the post with
the faceplate facing down
on the charging post in
charger reservoir. There is
not a right and left post,
your SoundGear devices
will charge in either post.
Dead
charger
battery
Connect the microUSB to
your charger and plug it
into the wall. The on-board
battery LEDs will turn on for
a few seconds to indicate
connection to the power
source. If they do not,
contact your SoundGear
dealer or SoundGear
Customer Support.
Red blinking
LED by
charging
posts
Fault
occurred
Remove the SoundGear
devices from the charging
post, wait until the LED
turns off, reinsert. If the
red blinking LED persists,
contact your SoundGear
dealer or SoundGear
Customer Support.
While
charging
cordless, no
LEDs are
illuminated
Power save
mode
To refresh LEDs, remove a
SoundGear device from the
charging post for 3 seconds
and then reposition the
SoundGear devices on
the charging post. Both
the charging LEDs and the
on-board battery LEDs will
illuminate for 10 seconds.
Charger Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
SoundGear
devices
whistling in
the charger
Incorrect
orientation
Reposition your
SoundGear devices
on the post with the
faceplate facing down
on the charging post in
charger reservoir. There
is not a right and left
post, your SoundGear
devices will charge in
either post.
Dead charger
battery
Connect the microUSB
to your charger and
plug it into the wall.
The onboard battery
LEDs will turn on for
a few seconds to
indicate connection
to the power source.
If they do not, contact
your SoundGear
dealer or SoundGear
Customer Support.
If problems continue, contact your SoundGear
dealer or SoundGear Customer Support
for advice and assistance. Many common
problems may be solved by your SoundGear
dealer or SoundGear Customer Support.
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