Troubleshooting | 35 34 | Device Care
6.2 Charger Care
• Keep your charger clean. Heat, moisture
and foreign materials can result in poor
performance.
– Using the provided cleaning brush
keep the charging posts clear of debris.
– Do not use water, solvents or cleaning
fluids to clean the charging posts.
– Keep lid closed as much as possible to
avoid dust and debris buildup.
– Store your charger in a clean and dry
location, such as a dresser or shelf
rather than the bathroom or kitchen.
6.3 Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Not Loud
Enough
Blocked
microphone or
receiver
Clean or replace
wax guard as
needed
Debris buildup
Clean both
microphone and
receiver with brush
Inconsistent
Performance
Blocked
microphone or
receiver
Clean or replace
wax guard as
needed
Unclear,
Distorted
Performance
Blocked
microphone or
receiver
Clean or replace
wax guard as
needed
Defective
SoundGear
device
Contact your
SoundGear dealer
or SoundGear
Customer Support
Dead
Charge required
Place in your
charger until the
LEDs stop blinking
and become solid
Blocked
microphone or
receiver
Clean or replace
wax guard as
needed
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