SunTech ST940 - 10.3. Troubleshooting Alcatel Single RNDIS Interface

Doc. Title
ST940 User Manual
Concerning:
Rev.
Date (dd-mm-yy)
Page of Pages
Features and how to configure ST940
1.19
0
19-06-15
15
50 of 51
10.3. What to do if PC displays “Alcatel Single RNDIS Interface”
This ‘Appendix 10.3’ covers how to solve a problem that a PC may recognize ‘Alcatel Single RNDIS Interface’ as
‘Network adapters’ when a USB cable is used to connect the ST940 with a PC. Please, check the steps below to know
if the procedure to connect a PC and the new ST940 may have a problem.
 Step 1. Probable problem in connecting a PC with the ST940 by using a USB Cable
There is one thing that you, as a user of the ST940, should be very careful in a case that you have never installed a
‘USB driver’ on a PC to enable the PC and the ST940 to be connected with each other by using a USB cable. In such
a case, “Network Adapters” of your“Device Manager” of the PC will recognize the ST940 (whose battery is OFF) as
“Alcatel Single RNDIS Interface” and the ST940 may not work. The following picture shows how such a case happens
to the PC:
 Step 2. How to start solving the problem
In such a case, the first thing that you have to do is remove the “Alcatel Single RNDIS Interface” from the
“Network Adapters” of the PC.And then, remove the USB Cable from the PC
 Step 3.
You should install ‘USB Driver” on that PC as described inAppendix 10.2.