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Chapter 7: Troubleshooting and Support
2.
the same memory type and speed for all DIMMs in the system. See Section 3.3 for
memory details.
3. Check for bad DIMM modules or slots by swapping modules between slots and noting
the results.
4. Check the power supply voltage 115V/230V switch.
Losing the System's Setup Conguration
1. Always replace power supplies with the exact same model that came with the system. A
2. The battery on your motherboard may be old. Check to verify that it still supplies
approximately 3VDC. If it does not, replace it with a new one.
3.
repairs.
When the System Becomes Unstable
If the system becomes unstable during or after OS installation, check the following:
1. CPU/BIOS support: Make sure that your CPU is supported and that you have the latest
BIOS installed in your system.
2. Memory support: Make sure that the memory modules are supported by testing the
modules using memtest86 or a similar utility.
Note: Refer to the product page on our website at http://www.supermicro.com for memory
and CPU support and updates.
3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the
bad HDDs with good ones.
4. System cooling: Check the system cooling to make sure that all heatsink fans and CPU/
system fans, etc., work properly. Check the hardware monitoring settings in the BMC
to make sure that the CPU and system temperatures are within the normal range. Also
check the front panel Overheat LED and make sure that it is not on.
5. Adequate power supply: Make sure that the power supply provides adequate power to
the system. Make sure that all power connectors are connected. Please refer to our
website for more information on the minimum power requirements.
6. Proper software support: Make sure that the correct drivers are used.
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