Supermicro X13SCL-IF - 3.2 Technical Support Procedures

Super X13SCL-IF User's Manual
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3.2 Technical Support Procedures
Before contacting Technical Support, take the following steps. Also, note that as a motherboard
manufacturer, Supermicro also sells motherboards through its channels, so it is best to rst
check with your distributor or reseller for troubleshooting services. They should know of any
possible problems with the specic system conguration that was sold to you.
1. Go through the Troubleshooting Procedures and Frequently Asked Questions (FAQ)
sections in this chapter or see the FAQs on our website (https://www.supermicro.com/
FAQ/index.php) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website (https://www.supermicro.com/
ResourceApps/BIOS_IPMI_Intel.html).
3. If you still cannot resolve the problem, include the following information when contacting
Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (This can be seen on the initial display when your system rst
boots up.)
• System conguration
4. An example of a Technical Support form is on our website at https://www.supermicro.
com/RmaForm/.
5. Distributors: For immediate assistance, have your account number ready when placing
a call to our Technical Support department. We can be reached by email at support@
supermicro.com.