TROUBLESHOOTING
SureCall Force-5 Cellphone-Mate, Inc. Page 14
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Troubleshooting
In the unlikely event you encounter a problem, use the following steps to identify and
resolve the issue.
1. Verify that the switch on the power supply is turned on
and red LED is ON.
2. Connect the power supply to an alternate power
source.
3. Be sure the power source is not controlled by a switch
that can remove power from the outlet.
4. Check the green POWER LED on the booster. If it is
OFF, return the power supply to Cellphone-Mate.
Contact tech support at 1-888-365-6283, email
support@surecall.com, or go to surecall.com and log
on via online support to receive a Return Merchandise
booster system, you
have no signal or
reception.
1. Check the strength of the outside signal as close as
you can to the outside antenna. To measure your
existing cell signal:
Apple iPhone: dial *3001#12345#*and press Call. In
the top-left corner, a number replaces the bars.
Android devices: download apps to measure exact
signal strength, such as Network Signal Info in the
Google Play store. Search "check real signal strength"
to find other cell signal measurement apps.
2. Double-check all booster and antenna cable
connections.
3. Be sure your booster's dB gain is turned up to full
One of the red lights next
to the switches on your
booster is flashing.
1. Turn down the dB gain on the switch until the light goes
OFF or turns yellow.
2. Be sure the inside panel antenna is facing away from
the outside antenna.
3. Use the recommended antenna separation:
• 65dB 60 ft. separation
• 63dB 50-60 ft. separation
• 55dB 40-50 ft. separation
• 50dB 30-40 ft. separation
• 45dB 20-30 ft. separation
• 40dB 10-20 ft. separation
• 35dB 10 ft. separation
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