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SureShot AC-20 - User Manual

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SureTouch
Refrigerated Liquid Dispensers
Operations Manual
D-19-032RevD

Table of Contents

Questions and Answers

  • D
    David TaylorAug 18, 2025
    What to do if my SureShot Dispenser does not dispense product?
    • C
      Courtney RobertsAug 18, 2025
      If your SureShot Dispenser isn't dispensing product, make sure all the required selections have been made by following the Dispensing Product procedure. Also, check that product loading procedures have been completed. Ensure the product delivery tube isn't twisted, kinked, pinched off, or blocked, and that the product isn't frozen in the tube. Clean the valve area and valve assembly. Turn the power off, wait ten seconds, and then turn it back on. Finally, make sure all steps for 'Dispenser does not turn on' are followed.
  • M
    Maria JohnsonAug 20, 2025
    Why are the dispense amounts incorrect on my SureShot AC-20?
    • I
      Ivan SimsAug 20, 2025
      If the dispense amounts from your SureShot Dispenser are incorrect, ensure the valve door is closed securely and the thumbscrew is tight. Make sure the product dispense tube is properly aligned in the center of the valve, and that the product delivery tubes are not twisted, kinked, pinched off, or blocked. Check the product tank spout for cracks or fraying, and ensure the product location is correct in the product compartment (e.g., cream on left, milk on right). Verify that the product temperature is between 32 ºF/0 ºC to 40 ºF/4.4 ºC. Also, ensure the valve area and valve assembly are clean, and that the valve assembly is assembled and installed correctly. Finally, ensure the valve door was not opened and then closed with partial product left in the product compartment.
  • K
    kimberly04Aug 23, 2025
    How to fix a SureShot AC-20 that is leaking?
    • O
      oliverthomasAug 23, 2025
      If your SureShot Dispenser is leaking, ensure the valve door is closed securely and the thumbscrew is tight. Check that the product dispense tube is properly aligned in the center of the valve. Inspect the tube for holes, cracks, or disfiguration, and check for damage to the product container. Ensure the valve area and valve assembly are clean, and that the valve assembly is assembled and installed correctly. Follow cleaning procedures for the Product Compartment.
  • J
    Jack AndersonAug 26, 2025
    What to do if the LCD display on my SureShot AC-20 is blank?
    • D
      David DoyleAug 26, 2025
      If the LCD display on the front door of your SureShot Dispenser is blank, perform the Dispensing Product procedure. If the solenoid does not respond, refer to the troubleshooting steps for 'Dispenser does not turn on'. If the solenoid responds, the LCD may be faulty.
  • D
    Douglas BanksAug 28, 2025
    How to troubleshoot a SureShot Dispenser that does not turn on?
    • S
      Scott LeeAug 28, 2025
      To address a SureShot Dispenser that does not turn on, ensure it is plugged into an active power source and that the power switch is in the ON position. Also, make sure the dispenser’s circuit breaker hasn’t tripped. Turn the power switch to the OFF position, then locate and depress the 1 amp circuit breaker below the power switch to ensure it hasn't tripped (no white should be showing). If white is showing on the top of the breaker, it is tripped and will make a clicking noise when depressed. Finally, turn the power switch back to the ON position.
  • D
    David ShortSep 2, 2025
    Why is my SureShot Dispenser unusually warm on the exterior?
    • K
      Karina DavisSep 2, 2025
      If your SureShot Dispenser is unusually warm on the exterior, ensure a 1" (2.5 cm) air space exists on all sides of the dispenser. Check that the vents at the back of the dispenser are not blocked and that the dispenser is not too close to a heat-generating machine, such as a coffee maker. Check that the condenser is not dirty and that the fan is operating.
  • R
    Rachel ArroyoSep 4, 2025
    Why is the side console displaying unexpected characters on my SureShot Dispenser?
    • V
      Victoria MorganSep 5, 2025
      If the side console on your SureShot Dispenser is displaying unexpected characters, ensure the start-up sequence is complete. Turn OFF the power switch, wait ten (10) seconds, then turn the dispenser back ON.
  • C
    Christine LopezSep 7, 2025
    What to do if my SureShot AC-20 Dispenser is not level?
    • M
      michael79Sep 7, 2025
      If your SureShot Dispenser is not level, ensure no objects are under the dispenser or dispenser feet. Check that all four legs at the bottom corners of the dispenser are in place and secure. Adjust the legs to level the dispenser, and ensure the legs are not bent. Replace any bent or missing legs.
  • S
    Sheri CrossSep 9, 2025
    Why is there ice or frost in the product compartment of my SureShot AC-20 Dispenser?
    • K
      kimberly42Sep 9, 2025
      If there is ice or frost in the product compartment of your SureShot Dispenser, check that the temperature inside the product compartment is between 32 ºF/0 ºC to 40 ºF/4.4 ºC. If excessive ice or frost builds up it should be removed. If ice continues to form regularly, adjust the temperature.
  • D
    David BakerSep 12, 2025
    Why is the red light in a product selection button flashing on my SureShot AC-20?
    • J
      James WoodSep 12, 2025
      An LED embedded in each product selection button starts to flash on SureShot Dispenser when the product is getting low.

Summary

Unpacking and Setup

Inspect for Damage

Inspect packaging material and dispenser for damage immediately upon receipt.

Unpacking the Dispenser

Step-by-step instructions for removing the dispenser from its packaging.

Safety Precautions

Essential safety guidelines for operating and handling the dispenser.

Electrical Requirements

Details on power source, grounding, and cord specifications.

Turning on the Dispenser

Loading Product

Steps for preparing and loading product into the dispenser.

Delivery System Preparation

Load Product

Dispensing Product

FlexoShot (Manually Operated) Dispensers

Button Panel

IntelliShot (Portion Controlled) Dispensers

LCD Display

Program Features

Program Mode - IntelliShot (Portion Controlled) Dispensers with LCD Display

How to use program mode functions on IntelliShot dispensers.

Side Console Functions

Selective Display Mode

Continuous Display Mode

Side Console Display Window

Explains the information shown in the side console display.

Temperature Adjust Buttons

Temperature Adjustments

Steps for adjusting the dispenser's temperature settings.

Cleaning and Maintenance

Recommended Cleaning Schedule

Troubleshooting

Power and Display Issues

Addresses problems with the dispenser not turning on or the LCD display being blank.

Dispensing and Product Flow Problems

Solutions for dispensers not dispensing, incorrect amounts, or leaks.

Operational Issues

Covers leaks, exterior warmth, product temp, leveling, and ice/frost.

Component and Indicator Faults

Wiring Diagram

Service and Warranty

USA and Canada Warranty

SureShot AC-20 Specifications

General IconGeneral
BrandSureShot
ModelAC-20
CategoryDispenser
LanguageEnglish

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