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SureShot AC-30 - User Manual

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SureTouch
Refrigerated Liquid Dispensers
Operations Manual
D-19-032RevD

Table of Contents

Questions and Answers

  • J
    Joseph BrownAug 17, 2025
    What to do if my SureShot Dispenser does not dispense product?
    • J
      Jordan JohnsonAug 17, 2025
      If your SureShot Dispenser isn't dispensing product, make sure all the required selections have been made by following the Dispensing Product procedure. Also, check that product loading procedures have been completed. Ensure the product delivery tube isn't twisted, kinked, pinched off, or blocked, and that the product isn't frozen in the tube. Clean the valve area and valve assembly. Turn the power off, wait ten seconds, and then turn it back on. Finally, make sure all steps for 'Dispenser does not turn on' are followed.
  • M
    mitchellmelissaAug 20, 2025
    Why are the dispense amounts incorrect on my SureShot AC-30 Dispenser?
    • T
      Timothy RiceAug 20, 2025
      If the dispense amounts from your SureShot Dispenser are incorrect, ensure the valve door is closed securely and the thumbscrew is tight. Make sure the product dispense tube is properly aligned in the center of the valve, and that the product delivery tubes are not twisted, kinked, pinched off, or blocked. Check the product tank spout for cracks or fraying, and ensure the product location is correct in the product compartment (e.g., cream on left, milk on right). Verify that the product temperature is between 32 ºF/0 ºC to 40 ºF/4.4 ºC. Also, ensure the valve area and valve assembly are clean, and that the valve assembly is assembled and installed correctly. Finally, ensure the valve door was not opened and then closed with partial product left in the product compartment.
  • T
    Taylor DavisAug 22, 2025
    How to fix a SureShot AC-30 that is leaking?
    • J
      Jessica MillerAug 22, 2025
      If your SureShot Dispenser is leaking, ensure the valve door is closed securely and the thumbscrew is tight. Check that the product dispense tube is properly aligned in the center of the valve. Inspect the tube for holes, cracks, or disfiguration, and check for damage to the product container. Ensure the valve area and valve assembly are clean, and that the valve assembly is assembled and installed correctly. Follow cleaning procedures for the Product Compartment.
  • T
    tracy25Aug 26, 2025
    What to do if the LCD display on my SureShot AC-30 Dispenser is blank?
    • L
      Laura HallAug 26, 2025
      If the LCD display on the front door of your SureShot Dispenser is blank, perform the Dispensing Product procedure. If the solenoid does not respond, refer to the troubleshooting steps for 'Dispenser does not turn on'. If the solenoid responds, the LCD may be faulty.
  • T
    Travis SalasAug 27, 2025
    How to troubleshoot a SureShot AC-30 Dispenser that does not turn on?
    • H
      Hunter StokesAug 28, 2025
      To address a SureShot Dispenser that does not turn on, ensure it is plugged into an active power source and that the power switch is in the ON position. Also, make sure the dispenser’s circuit breaker hasn’t tripped. Turn the power switch to the OFF position, then locate and depress the 1 amp circuit breaker below the power switch to ensure it hasn't tripped (no white should be showing). If white is showing on the top of the breaker, it is tripped and will make a clicking noise when depressed. Finally, turn the power switch back to the ON position.
  • J
    Julia AndersonSep 1, 2025
    Why is my SureShot AC-30 unusually warm on the exterior?
    • B
      Brian NelsonSep 2, 2025
      If your SureShot Dispenser is unusually warm on the exterior, ensure a 1" (2.5 cm) air space exists on all sides of the dispenser. Check that the vents at the back of the dispenser are not blocked and that the dispenser is not too close to a heat-generating machine, such as a coffee maker. Check that the condenser is not dirty and that the fan is operating.
  • D
    Dylan WelchSep 4, 2025
    Why is the side console displaying unexpected characters on my SureShot Dispenser?
    • M
      mary06Sep 4, 2025
      If the side console on your SureShot Dispenser is displaying unexpected characters, ensure the start-up sequence is complete. Turn OFF the power switch, wait ten (10) seconds, then turn the dispenser back ON.
  • H
    hurleyjeffreySep 6, 2025
    What to do if my SureShot Dispenser is not level?
    • L
      lopezsophiaSep 6, 2025
      If your SureShot Dispenser is not level, ensure no objects are under the dispenser or dispenser feet. Check that all four legs at the bottom corners of the dispenser are in place and secure. Adjust the legs to level the dispenser, and ensure the legs are not bent. Replace any bent or missing legs.
  • C
    Carolyn WrightSep 9, 2025
    Why is there ice or frost in the product compartment of my SureShot AC-30?
    • G
      gabrielapetersSep 9, 2025
      If there is ice or frost in the product compartment of your SureShot Dispenser, check that the temperature inside the product compartment is between 32 ºF/0 ºC to 40 ºF/4.4 ºC. If excessive ice or frost builds up it should be removed. If ice continues to form regularly, adjust the temperature.
  • P
    Phyllis AustinSep 12, 2025
    Why is the red light in a product selection button flashing on my SureShot AC-30?
    • I
      Isabella WalkerSep 12, 2025
      An LED embedded in each product selection button starts to flash on SureShot Dispenser when the product is getting low.

Summary

Unpacking and Setup

Inspect for Damage

Unpacking the Dispenser

Safety Precautions

General safety guidelines for operating and handling the dispenser, including electrical safety.

Electrical Requirements

Details on power source, grounding, and cord replacement for safe operation.

Turning On the Dispenser

Product Loading Procedures

Delivery System Preparation

Load Product

Detailed steps for loading product into the dispenser, including tube preparation.

Product Dispensing

Reset Product Level - IntelliShot

IntelliShot Dispensing

Steps for dispensing product using IntelliShot portion-controlled models.

FlexoShot Dispensing

Instructions for dispensing product using the manual lever on FlexoShot models.

Control Interface

Side Console Functions

Temperature Adjustments

Step-by-step guide to adjusting the dispenser's refrigeration temperature settings.

Cleaning and Maintenance

Valve Assembly Cleaning

Detailed instructions for disassembling, cleaning, and reassembling the valve assembly.

Troubleshooting

Dispenser Does Not Turn On

Steps to diagnose and resolve issues when the dispenser fails to power on.

Dispenser Does Not Dispense Product

Guide to resolving issues where the dispenser fails to dispense product.

Incorrect Dispense Amounts

Troubleshooting tips for inaccurate dispense volumes, including product and valve checks.

Dispenser Leaking

Steps to identify and fix product or water leaks from the dispenser.

Incorrect Product Temperature

Resolving issues with product being too warm or freezing inside the dispenser.

Service and Warranty

Warranty Details and Service Network

Details on standard warranty coverage, service network access, and warranty void conditions.

USA and Canada Warranty

Warranty Coverage and Limitations

Specific terms, conditions, exclusions, and limitations of the USA and Canada warranty.

Warranty Claim Procedure

Steps to follow for initiating a warranty claim, including required information.

SureShot AC-30 Specifications

General IconGeneral
BrandSureShot
ModelAC-30
CategoryDispenser
LanguageEnglish

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