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SureShot AC230 - User Manual

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OPERATIONS MANUAL
OPERATIONS MANUAL
D-19-032 Rev. P
INTELLISHOT & FLEXOSHOT
REFRIGERATED DAIRY DISPENSER
MODELS AC110, AC220, AC230,
AC320, & AC330

Table of Contents

Questions and Answers

  • A
    Andrew PhelpsAug 18, 2025
    Why is my SureShot AC230 Dispenser not dispensing product?
    • W
      Walter ChapmanAug 18, 2025
      If your SureShot Dispenser isn't dispensing product, ensure all required selections have been made and that the product loading procedures are complete. Check that the tube isn't twisted, kinked, pinched, or blocked, and that the product isn't frozen inside it. Confirm the target adjust (recipe) amounts are correctly configured and not set to zero. Also, ensure the valve assembly is clean and that the plunger isn't broken. Try turning the dispenser off, waiting 10 seconds, and then turning it back on to reset the program. Finally, verify all actions for “Dispenser does not turn on” have been followed.
  • H
    hansonjoseAug 20, 2025
    How to fix SureShot Dispenser that does not turn on?
    • J
      James BakerAug 21, 2025
      If your SureShot Dispenser isn't turning on, ensure it's plugged into an active power source. If the power source is inactive, have a qualified person inspect your facility’s fuse box or circuit breaker and restore power. Also, make sure the power switch is in the 'on' position, the dispenser’s circuit breaker hasn't tripped, and the cord in the bottom of the door is securely installed.
  • K
    Kevin BryantAug 23, 2025
    What to do if SureShot Dispenser is leaking product?
    • N
      Nicholas KingAug 23, 2025
      If your SureShot Dispenser is leaking product, make sure the valve door is closed securely and the thumbscrew is tight. Ensure the tube is properly aligned in the center of the valve and that it doesn't have any holes or cracks. Also, check the dairy bag for holes. Verify the valve assembly is clean, the plunger isn't broken, and the valve assembly is correctly assembled, installed, and that the valve hinges are not broken.
  • B
    Blake WalkerAug 26, 2025
    Why is the product temperature too warm in SureShot AC230?
    • M
      Michael HarrisAug 26, 2025
      If the product temperature in your SureShot Dispenser is too warm or too cold, ensure the product temperature is between 34ºF and 40ºF (1.1ºC and 4.4ºC) before loading it into the dispenser. Make sure the dispenser isn't too close to a heat-generating source, such as a coffee maker, heat lamp, or direct sunlight. Ensure there is a 1-inch (2.5 cm) air space on all sides of the dispenser, and the vents at the back are not blocked. Also, check that the condenser is not dirty.
  • R
    Rhonda WaltonAug 27, 2025
    What to do if display on SureShot AC230 is blank?
    • L
      lbauerAug 28, 2025
      If the display on the front door of your SureShot Dispenser is blank, place an empty cup under the dispense point and press any product button, or depending on your model, any button that will dispense product. If the solenoid does not respond, try the solutions in “Dispenser does not turn on”. If the solenoid responds, the display may be faulty.
  • R
    Robert AguilarAug 29, 2025
    Why is my SureShot Dispenser displaying unexpected characters?
    • D
      darrellharmonAug 29, 2025
      If the side console of your SureShot Dispenser is displaying unexpected characters, ensure the start-up sequence is complete, and 'Select Product' or 'Select Size' should be showing in the door display. If not, turn off the dispenser, wait 10 seconds, and then turn it back on to reset the program.
  • N
    Nichole WatkinsSep 1, 2025
    How to stop leaking water from frost in SureShot AC230 Dispenser?
    • J
      jpowellSep 1, 2025
      To address leaking water (coming from frost) in your SureShot Dispenser, defrost the product compartment and wipe out any ice or water with a clean, soft cloth.
  • A
    amyrowlandSep 3, 2025
    What does a flashing red light mean on my SureShot AC230?
    • L
      Lindsay SalasSep 3, 2025
      A flashing red light on the reset/refill or product button of your SureShot Dispenser means the product level is low. This happens when less than 40.6 oz / 1200 ml of product remains in the dairy bag or product tank.
  • S
    scott07Sep 6, 2025
    What to do if my SureShot Dispenser does not dispense product?
    • T
      Theresa ThomasSep 6, 2025
      If your SureShot Dispenser isn't dispensing product, check the following: 1. Ensure the product is loaded correctly. 2. Verify the button sequence for preparing a beverage is correct. 3. Make sure the dispense tube isn't twisted, kinked, pinched, or blocked with frozen product. 4. Confirm that target amounts (recipe) haven't been set to zero. 5. Ensure the valve assembly is clean and working correctly (e.g., the plunger isn't damaged). To reset the software, turn the dispenser off, wait 10 seconds, and then turn it back on.
  • V
    Vincent SinghSep 8, 2025
    How to fix a SureShot AC230 that does not turn on?
    • Y
      ywilliamsSep 8, 2025
      If your SureShot Dispenser does not turn on: 1. Ensure the power switch is in the on position. 2. Confirm the dispenser is plugged into an active power source; have a qualified person inspect the facility’s fuse box or circuit breaker if there's a power issue. 3. Check if the dispenser’s circuit breaker has tripped: a. Turn off the dispenser. b. Locate the circuit breaker below the power switch. c. Ensure no white is showing on the top of the circuit breaker; if white is visible, reset it by pressing and releasing it (may require multiple attempts). If the white doesn't disappear, call technical assistance. d. If reset successfully, turn on the dispenser. 4. Make sure the door cable is securely installed in the bottom of the dispenser door.

Summary

Receiving and Initial Setup

Setting Up the Dispenser

Instructions for initial placement, leveling, and environmental considerations.

Safety Precautions

Essential safety guidelines for operating the dispenser to prevent hazards.

Operating Procedures

Turning On the Dispenser

Preparing the Dispenser

Instructions for cleaning and chilling the unit before product loading.

Installing Product Packaging

Procedures for loading various product packaging types like bags, boxes, and tanks.

Dispensing Product

How to dispense beverages using different dispenser controls and interfaces.

Software Features and User Options

Portion-Control Software Features

Overview of program mode buttons and menu navigation for IntelliShot models.

Recipe;Target Adjust and Calibration

Adjusting dispense amounts and calibrating the dispenser for accuracy.

User Options and Configuration

Display Units and Temperature Units

Level Display and Warnings

Temperature Management

Portion-Control Dispenser Temperature Adjustment

Side Console Temperature Adjustment

Using the side console for temperature regulation on FlexoShot models.

Changing Side Console Display Modes

Adjusting Dispenser Temperature

Detailed steps for increasing or decreasing the dispenser's temperature setting.

Cleaning and Maintenance Procedures

Recommended Cleaning Schedule

Catch Tray, Valve Area, and Product Case Cleaning

Cleaning the Valve Assembly

Detailed steps for disassembling and cleaning the valve mechanism.

Reassembly and Component Care

Portion-Control Dispenser Reassembly

Non-Portion-Control Dispenser Reassembly

Troubleshooting Guide

Power, Display, and Unexpected Character Issues

Solutions for problems related to dispenser power, door display, and side console characters.

Dispensing and Product Accuracy Problems

Temperature, Ice, and Indicator Light Issues

Service and Warranty Information

Service and Warranty Overview

USA and Canada Warranty Terms

SureShot AC230 Specifications

General IconGeneral
BrandSureShot
ModelAC230
CategoryDispenser
LanguageEnglish

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