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SureShot IntelliShot - User Manual

SureShot IntelliShot
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Refrigerated
LiquidDispensers
OperationsManual
D19006RevD

Table of Contents

Questions and Answers

  • M
    Mr. John Reed MDJul 31, 2025
    Why is my SureShot Dispenser not dispensing product?
    • J
      John VasquezJul 31, 2025
      If your SureShot Dispenser isn't dispensing product, ensure all required selections have been made and that the product loading procedures are complete. Check that the tube isn't twisted, kinked, pinched, or blocked, and that the product isn't frozen inside it. Confirm the target adjust (recipe) amounts are correctly configured and not set to zero. Also, ensure the valve assembly is clean and that the plunger isn't broken. Try turning the dispenser off, waiting 10 seconds, and then turning it back on to reset the program. Finally, verify all actions for “Dispenser does not turn on” have been followed.
  • S
    Shane CainAug 5, 2025
    How to fix SureShot Dispenser that does not turn on?
    • A
      Anthony EstesAug 5, 2025
      If your SureShot Dispenser isn't turning on, ensure it's plugged into an active power source. If the power source is inactive, have a qualified person inspect your facility’s fuse box or circuit breaker and restore power. Also, make sure the power switch is in the 'on' position, the dispenser’s circuit breaker hasn't tripped, and the cord in the bottom of the door is securely installed.
  • J
    Jill GilbertAug 9, 2025
    What to do if SureShot IntelliShot is leaking product?
    • C
      cookedwinAug 9, 2025
      If your SureShot Dispenser is leaking product, make sure the valve door is closed securely and the thumbscrew is tight. Ensure the tube is properly aligned in the center of the valve and that it doesn't have any holes or cracks. Also, check the dairy bag for holes. Verify the valve assembly is clean, the plunger isn't broken, and the valve assembly is correctly assembled, installed, and that the valve hinges are not broken.
  • W
    wilkersonerinAug 13, 2025
    Why is the product temperature too warm in SureShot Dispenser?
    • M
      Martin DavisAug 13, 2025
      If the product temperature in your SureShot Dispenser is too warm or too cold, ensure the product temperature is between 34ºF and 40ºF (1.1ºC and 4.4ºC) before loading it into the dispenser. Make sure the dispenser isn't too close to a heat-generating source, such as a coffee maker, heat lamp, or direct sunlight. Ensure there is a 1-inch (2.5 cm) air space on all sides of the dispenser, and the vents at the back are not blocked. Also, check that the condenser is not dirty.
  • A
    Alexander BrownAug 18, 2025
    What to do if display on SureShot IntelliShot Dispenser is blank?
    • A
      Amanda KochAug 18, 2025
      If the display on the front door of your SureShot Dispenser is blank, place an empty cup under the dispense point and press any product button, or depending on your model, any button that will dispense product. If the solenoid does not respond, try the solutions in “Dispenser does not turn on”. If the solenoid responds, the display may be faulty.
  • G
    gwareAug 22, 2025
    Why is my SureShot Dispenser displaying unexpected characters?
    • K
      Katherine LaneAug 22, 2025
      If the side console of your SureShot Dispenser is displaying unexpected characters, ensure the start-up sequence is complete, and 'Select Product' or 'Select Size' should be showing in the door display. If not, turn off the dispenser, wait 10 seconds, and then turn it back on to reset the program.
  • K
    Kelly JonesAug 27, 2025
    How to stop leaking water from frost in SureShot IntelliShot Dispenser?
    • B
      Beth RobinsonAug 27, 2025
      To address leaking water (coming from frost) in your SureShot Dispenser, defrost the product compartment and wipe out any ice or water with a clean, soft cloth.

Summary

Dispenser Components

Safety Precautions

Inspection and Servicing

Uncrating the Dispenser

Step-by-step instructions for safely removing the dispenser from its packaging.

Electrical Requirements and Servicing

Power specifications and guidelines for electrical/refrigeration servicing.

Installation and Initial Setup

Clean Before First Use and Starting the Dispenser

Procedures for initial cleaning and powering on the dispenser.

Loading the Dispenser

Loading Product Bags

Detailed steps for loading pre-packaged product bags into the dispenser.

Loading Bag in Box

Bag in Box Loading Steps

Instructions for loading pre-packaged product bags within boxes.

Loading Product Tanks

Product Tank Loading Steps

Instructions for loading product tanks, including tube installation and filling.

Loading Fill in Place Tanks

Fill in Place Tank Procedures and Reset

Steps for filling tanks, resetting, and removing empty bags/tanks.

Operating Portion-Controlled Dispensers

Dispensing Product and Button Functions

Steps to select product/volume and understand button panel layout.

Button Panel Configurations

Portion-Controlled Dispenser Button Layouts

Diagrams and explanations of various PC dispenser button panel configurations.

Indicator Lights and Controls

Indicator Light Functions

Meaning of red indicator lights for product status and power.

Operating Self-Serve Dispensers

Dispensing Product with Levers

Procedure for dispensing product using levers on self-serve models.

LCD Display Information

Interpreting the LCD Display

Understanding the information displayed on the LCD screen.

Cleaning Procedures Overview

Cleaning Catch Tray and Valve Area

Daily cleaning steps for the catch tray and valve area.

Exterior and Valve Area Cleaning

Exterior Dispenser Cleaning

Guidelines for cleaning the dispenser's external stainless steel surfaces.

Cleaning Valve Area and Valves (PC)

Detailed procedure for cleaning valve area and valves for PC models.

Dispensing Valve Assembly Cleaning (PC)

Remove & Clean Valve Assembly (PC)

Step-by-step guide to disassemble, clean, and reassemble the PC valve assembly.

Dispensing Valve Assembly Cleaning (SS)

Remove & Clean Valve Assembly (SS)

Step-by-step guide to disassemble, clean, and reassemble the SS valve assembly.

Cleaning Product Cases and Tanks

Product Cases and Tanks Cleaning

Instructions for cleaning product cases, tanks, and lids.

Compartment and Condenser Cleaning

Refrigerated Compartment and Condenser Cleaning

Steps to clean the refrigerated compartment and the condenser unit.

Refrigeration System Overview

Refrigeration System Components

Identification and description of key components in the refrigeration system.

Temperature Control Adjustment

Adjusting Dispenser Temperature

Instructions for adjusting the dispenser's internal temperature settings.

Troubleshooting Dispenser Temperature

Adjusting for Dispenser Too Cold or Too Warm

Steps to adjust the dispenser's temperature when it is too cold or too warm.

Resetting Power and General Maintenance

Resetting Power and General Maintenance Tasks

Procedures for resetting power and performing routine maintenance checks.

Electrical System Overview

Wiring Diagrams

Troubleshooting: Power and Dispensing Issues

No Power, Not Turning On, or Not Dispensing

Solutions for power, startup, and product dispensing problems.

Troubleshooting: Product Amount and Valve Issues

Improper Amount, Sticky Valves, Broken Door

Diagnosing incorrect amounts, sticky valves, and broken valve doors.

Troubleshooting: Exterior Warmth and Valve Issues

Exterior Warmth and Valve Door Problems

Addressing dispenser exterior warmth and valve door issues.

Troubleshooting: Interior Temperature and Frost

Interior Warmth, Coldness, and Frost Build-up

Diagnosing and resolving issues with interior temperature and frost build-up.

Troubleshooting: Leaks, Leveling, and LCD Display

Leaks, Leveling, and LCD Display Issues

Fixing leaks, ensuring level, and troubleshooting the LCD display.

Troubleshooting: Warning Lights and Support

Warning Lights and Contacting Support

Understanding warning lights and when to contact support.

Warranty Information

Warranty Coverage, Conditions, and Procedure

Details on warranty coverage, exclusions, and the claim process.

SureShot IntelliShot Specifications

General IconGeneral
CategoryDispenser
RefillableYes
MaterialPlastic
Adjustable DispensingYes, Programmable Portion Sizes
Color OptionsWhite

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