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SureShot AC-10 - User Manual

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SureTouch
Refrigerated Liquid Dispensers
Operations Manual
D-19-032RevD

Table of Contents

Questions and Answers

  • P
    Phillip StokesAug 18, 2025
    What to do if my SureShot Dispenser does not dispense product?
    • B
      Brent JacksonAug 18, 2025
      If your SureShot Dispenser isn't dispensing product, make sure all the required selections have been made by following the Dispensing Product procedure. Also, check that product loading procedures have been completed. Ensure the product delivery tube isn't twisted, kinked, pinched off, or blocked, and that the product isn't frozen in the tube. Clean the valve area and valve assembly. Turn the power off, wait ten seconds, and then turn it back on. Finally, make sure all steps for 'Dispenser does not turn on' are followed.
  • T
    Teresa HortonAug 20, 2025
    Why are the dispense amounts incorrect on my SureShot Dispenser?
    • L
      lewisericAug 20, 2025
      If the dispense amounts from your SureShot Dispenser are incorrect, ensure the valve door is closed securely and the thumbscrew is tight. Make sure the product dispense tube is properly aligned in the center of the valve, and that the product delivery tubes are not twisted, kinked, pinched off, or blocked. Check the product tank spout for cracks or fraying, and ensure the product location is correct in the product compartment (e.g., cream on left, milk on right). Verify that the product temperature is between 32 ºF/0 ºC to 40 ºF/4.4 ºC. Also, ensure the valve area and valve assembly are clean, and that the valve assembly is assembled and installed correctly. Finally, ensure the valve door was not opened and then closed with partial product left in the product compartment.
  • G
    Gloria GonzalezAug 23, 2025
    How to fix a SureShot AC-10 that is leaking?
    • L
      Louis WilsonAug 23, 2025
      If your SureShot Dispenser is leaking, ensure the valve door is closed securely and the thumbscrew is tight. Check that the product dispense tube is properly aligned in the center of the valve. Inspect the tube for holes, cracks, or disfiguration, and check for damage to the product container. Ensure the valve area and valve assembly are clean, and that the valve assembly is assembled and installed correctly. Follow cleaning procedures for the Product Compartment.
  • S
    smithvickieAug 26, 2025
    What to do if the LCD display on my SureShot AC-10 is blank?
    • B
      brett73Aug 26, 2025
      If the LCD display on the front door of your SureShot Dispenser is blank, perform the Dispensing Product procedure. If the solenoid does not respond, refer to the troubleshooting steps for 'Dispenser does not turn on'. If the solenoid responds, the LCD may be faulty.
  • A
    Alyssa HunterAug 28, 2025
    How to troubleshoot a SureShot Dispenser that does not turn on?
    • B
      Brittany ValenciaAug 28, 2025
      To address a SureShot Dispenser that does not turn on, ensure it is plugged into an active power source and that the power switch is in the ON position. Also, make sure the dispenser’s circuit breaker hasn’t tripped. Turn the power switch to the OFF position, then locate and depress the 1 amp circuit breaker below the power switch to ensure it hasn't tripped (no white should be showing). If white is showing on the top of the breaker, it is tripped and will make a clicking noise when depressed. Finally, turn the power switch back to the ON position.
  • N
    Nicholas CainSep 2, 2025
    Why is my SureShot AC-10 Dispenser unusually warm on the exterior?
    • A
      april24Sep 2, 2025
      If your SureShot Dispenser is unusually warm on the exterior, ensure a 1" (2.5 cm) air space exists on all sides of the dispenser. Check that the vents at the back of the dispenser are not blocked and that the dispenser is not too close to a heat-generating machine, such as a coffee maker. Check that the condenser is not dirty and that the fan is operating.
  • T
    Tyler ParsonsSep 4, 2025
    Why is the side console displaying unexpected characters on my SureShot Dispenser?
    • R
      Russell McdowellSep 4, 2025
      If the side console on your SureShot Dispenser is displaying unexpected characters, ensure the start-up sequence is complete. Turn OFF the power switch, wait ten (10) seconds, then turn the dispenser back ON.
  • R
    Richard ConradSep 7, 2025
    What to do if my SureShot Dispenser is not level?
    • B
      brandonrobertsSep 7, 2025
      If your SureShot Dispenser is not level, ensure no objects are under the dispenser or dispenser feet. Check that all four legs at the bottom corners of the dispenser are in place and secure. Adjust the legs to level the dispenser, and ensure the legs are not bent. Replace any bent or missing legs.
  • M
    Margaret KaiserSep 9, 2025
    Why is there ice or frost in the product compartment of my SureShot AC-10 Dispenser?
    • N
      normasandovalSep 9, 2025
      If there is ice or frost in the product compartment of your SureShot Dispenser, check that the temperature inside the product compartment is between 32 ºF/0 ºC to 40 ºF/4.4 ºC. If excessive ice or frost builds up it should be removed. If ice continues to form regularly, adjust the temperature.
  • M
    Michael SchroederSep 12, 2025
    Why is the red light in a product selection button flashing on my SureShot Dispenser?
    • M
      Meredith WilsonSep 12, 2025
      An LED embedded in each product selection button starts to flash on SureShot Dispenser when the product is getting low.

Summary

UNPACKING AND SETUP

Inspect for Damage

Instructions on checking the dispenser for any damage incurred during shipment.

Unpacking the Dispenser

Step-by-step guide on how to safely remove the dispenser from its packaging.

Safety Precautions

Essential safety guidelines and warnings for operating the dispenser.

TURNING ON THE DISPENSER

LOADING PRODUCT AND DELIVERY SYSTEM PREPARATION

Load Product

DISPENSING PRODUCT

IntelliShot (Portion Controlled) Dispensers

FlexoShot (Manually Operated) Dispensers

CLEANING AND MAINTENANCE

Recommended Cleaning Schedule

TROUBLESHOOTING

Dispenser Power and Display Issues

Resolving problems related to the dispenser not turning on or blank LCD displays.

Dispensing and Temperature Problems

SureShot AC-10 Specifications

General IconGeneral
BrandSureShot
ModelAC-10
CategoryDispenser
LanguageEnglish

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