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SureShot AC320 - User Manual

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OPERATIONS MANUAL
OPERATIONS MANUAL
D-19-032 Rev. P
INTELLISHOT & FLEXOSHOT
REFRIGERATED DAIRY DISPENSER
MODELS AC110, AC220, AC230,
AC320, & AC330

Table of Contents

Questions and Answers

  • C
    christinerobertsAug 18, 2025
    Why is my SureShot AC320 not dispensing product?
    • N
      Nicholas KingAug 18, 2025
      If your SureShot Dispenser isn't dispensing product, ensure all required selections have been made and that the product loading procedures are complete. Check that the tube isn't twisted, kinked, pinched, or blocked, and that the product isn't frozen inside it. Confirm the target adjust (recipe) amounts are correctly configured and not set to zero. Also, ensure the valve assembly is clean and that the plunger isn't broken. Try turning the dispenser off, waiting 10 seconds, and then turning it back on to reset the program. Finally, verify all actions for “Dispenser does not turn on” have been followed.
  • M
    Michele JohnsonAug 21, 2025
    How to fix SureShot AC320 that does not turn on?
    • L
      Lisa HallAug 21, 2025
      If your SureShot Dispenser isn't turning on, ensure it's plugged into an active power source. If the power source is inactive, have a qualified person inspect your facility’s fuse box or circuit breaker and restore power. Also, make sure the power switch is in the 'on' position, the dispenser’s circuit breaker hasn't tripped, and the cord in the bottom of the door is securely installed.
  • R
    Robert AndrewsAug 23, 2025
    What to do if SureShot AC320 Dispenser is leaking product?
    • Y
      Yolanda LarsonAug 23, 2025
      If your SureShot Dispenser is leaking product, make sure the valve door is closed securely and the thumbscrew is tight. Ensure the tube is properly aligned in the center of the valve and that it doesn't have any holes or cracks. Also, check the dairy bag for holes. Verify the valve assembly is clean, the plunger isn't broken, and the valve assembly is correctly assembled, installed, and that the valve hinges are not broken.
  • D
    Douglas AndersonAug 26, 2025
    Why is the product temperature too warm in SureShot Dispenser?
    • H
      Helen BrownAug 26, 2025
      If the product temperature in your SureShot Dispenser is too warm or too cold, ensure the product temperature is between 34ºF and 40ºF (1.1ºC and 4.4ºC) before loading it into the dispenser. Make sure the dispenser isn't too close to a heat-generating source, such as a coffee maker, heat lamp, or direct sunlight. Ensure there is a 1-inch (2.5 cm) air space on all sides of the dispenser, and the vents at the back are not blocked. Also, check that the condenser is not dirty.
  • B
    Bonnie PetersonAug 27, 2025
    What to do if display on SureShot AC320 Dispenser is blank?
    • S
      Sean StewartAug 27, 2025
      If the display on the front door of your SureShot Dispenser is blank, place an empty cup under the dispense point and press any product button, or depending on your model, any button that will dispense product. If the solenoid does not respond, try the solutions in “Dispenser does not turn on”. If the solenoid responds, the display may be faulty.
  • J
    John GonzalezAug 30, 2025
    Why is my SureShot AC320 Dispenser displaying unexpected characters?
    • K
      Kara JosephAug 30, 2025
      If the side console of your SureShot Dispenser is displaying unexpected characters, ensure the start-up sequence is complete, and 'Select Product' or 'Select Size' should be showing in the door display. If not, turn off the dispenser, wait 10 seconds, and then turn it back on to reset the program.
  • J
    Jacob WallaceSep 1, 2025
    How to stop leaking water from frost in SureShot AC320 Dispenser?
    • J
      Jason DuncanSep 1, 2025
      To address leaking water (coming from frost) in your SureShot Dispenser, defrost the product compartment and wipe out any ice or water with a clean, soft cloth.
  • M
    morgan90Sep 3, 2025
    What does a flashing red light mean on my SureShot Dispenser?
    • D
      Diane SteeleSep 3, 2025
      A flashing red light on the reset/refill or product button of your SureShot Dispenser means the product level is low. This happens when less than 40.6 oz / 1200 ml of product remains in the dairy bag or product tank.
  • R
    Raymond GloverSep 6, 2025
    What to do if my SureShot AC320 does not dispense product?
    • M
      Michelle CruzSep 6, 2025
      If your SureShot Dispenser isn't dispensing product, check the following: 1. Ensure the product is loaded correctly. 2. Verify the button sequence for preparing a beverage is correct. 3. Make sure the dispense tube isn't twisted, kinked, pinched, or blocked with frozen product. 4. Confirm that target amounts (recipe) haven't been set to zero. 5. Ensure the valve assembly is clean and working correctly (e.g., the plunger isn't damaged). To reset the software, turn the dispenser off, wait 10 seconds, and then turn it back on.
  • S
    stacyhernandezSep 8, 2025
    How to fix a SureShot Dispenser that does not turn on?
    • J
      Jordan WangSep 8, 2025
      If your SureShot Dispenser does not turn on: 1. Ensure the power switch is in the on position. 2. Confirm the dispenser is plugged into an active power source; have a qualified person inspect the facility’s fuse box or circuit breaker if there's a power issue. 3. Check if the dispenser’s circuit breaker has tripped: a. Turn off the dispenser. b. Locate the circuit breaker below the power switch. c. Ensure no white is showing on the top of the circuit breaker; if white is visible, reset it by pressing and releasing it (may require multiple attempts). If the white doesn't disappear, call technical assistance. d. If reset successfully, turn on the dispenser. 4. Make sure the door cable is securely installed in the bottom of the dispenser door.

Summary

Introduction

Setting Up the Dispenser

Safety Precautions

Lists crucial safety precautions to follow when setting up and using the dispenser.

Turning On the Dispenser

Details the correct procedure for powering on the dispenser for the first time.

Operating the Dispenser

Preparing the Dispenser

Steps for cleaning and preparing the dispenser before loading product.

Installing Product

Instructions for loading different types of product packaging into the dispenser.

Prefilled Dairy Bags (Product Case)

Bag-in-Box

Refillable Tank

IntelliShot Portion-Control, Fill-in-Place

Filling and Programming (Continued)

FlexoShot Non-Portion-Control, Fill-in-Place

FlexoShot Non-Portion-Control, Non-Fill-in-Place

Filling and Programming

Dispensing Product

Non-Portion-Control Dispensers

How to dispense product using non-portion-control dispenser types.

Portion-Control Dispensers - Button Panel Overview

Detailed explanation of the buttons and display on the portion-control dispenser panel.

Preparing a Beverage and Dispensing Product

Portion-Control Beverage Preparation

Step-by-step guide on how to prepare and dispense various beverages.

Program Mode Menu

Recipe;Target Adjust (Dispense Amounts)

Calibration (QuickCal)

Procedure for calibrating dispense accuracy to ensure correct volumes.

Temperature Display and Adjustment

Portion-Control Dispenser Temperature Adjustment

Side Console Temperature Adjustment

How to adjust temperature using the dispenser's side console.

Adjusting Dispenser Temperature

Cleaning the Dispenser

Recommended Cleaning Schedule

Product Case, Insert, Ramp, Tank Cleaning

Product Compartment Cleaning

Cleaning the Valve Assembly

Cleaning the Valve Assembly (Continued)

Reinstall the Valve Assembly and Front Panel

Portion-Control Dispensers Reinstallation

Non-Portion-Control Dispensers Reinstallation

Troubleshooting

Dispenser Power and Display Issues

Solutions for when the dispenser fails to power on or the door display is blank.

Side Console and Dispensing Problems

Troubleshooting for side console character issues and no product dispensing.

Incorrect Amounts and Leaking Product

How to fix incorrect dispense amounts and product leaks from the dispenser.

Leaking Water and Temperature Issues

Solutions for water leaks and resolving incorrect product temperature.

Excess Ice;Frost and Low Product Indicator

How to address excess ice/frost and interpret low product flashing red lights.

Service and Warranty

Warranty Details and Procedure

SureShot AC320 Specifications

General IconGeneral
BrandSureShot
ModelAC320
CategoryDispenser
LanguageEnglish

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