SureShot AC320 User Manual

IntelliShot & FlexoShot: Operations Manual Page 35
TROUBLESHOOTING
If the troubleshooting instructions do not correct the problem, contact the SureShot Solutions
Technical Assistance Center at 888 777-9990 (USA & Canada) or +1 902 865 9602.
Problem
Resolution
Dispenser does not
turn on
1. The power switch is in the on position.
2. The dispenser must be plugged into an active power source. If there
is an issue with the power source, have a qualified person inspect the
facility’s fuse box or circuit breaker and restore power.
3. Verify the dispenser’s circuit breaker has not tripped:
a. Turn off the dispenser.
b. Locate the circuit breaker below the power switch.
c. No white should be showing on the top of the circuit breaker. If
white is visible, it must be reset.
d. To reset, press and release the circuit breaker. It may have to be
pressed more than once. If the white does not disappear after
several tries, please call technical assistance.
e. If reset successfully, turn on the dispenser.
4. The door cable is securely installed in the bottom of the dispenser
door.
Display on the
dispenser door is blank
1. The door cable is securely installed in the bottom of the dispenser
door.
2. Verify the valve is working correctly:
a. Install a dispense tube in the valve. If a dairy bag is not loaded,
use a spare piece of tube. Place an empty cup under a dispense
point (valve). Press any button that dispenses product. The
solenoid should make a noise as it opens and closes verifying the
plunger is moving freely.
b. If the solenoid does not respond, review all steps under
“Dispenser does not turn on”.
c. If the solenoid responds, the display may be faulty. Please call
technical assistance.
Side console is
displaying unexpected
characters
1. Select Product or Select Size should be visible in the door
display, verifying the start-up sequence is complete. The display may
toggle between Select Product or Select Size and the product
level.
2. If the door display is different, turn off the dispenser, wait 10 seconds,
and turn the dispenser back on.

SureShot AC320 Specifications

General

Brand	SureShot
Model	AC320
Category	Dispenser
Language	English