SureShot AC320 User Manual

IntelliShot & FlexoShot: Operations Manual Page 36
Problem
Resolution
Dispenser does not
dispense product
1. Verify the following:
a. The product is loaded correctly.
b. The button sequence to prepare a beverage is correct.
c. The dispense tube is not twisted, kinked, pinched, or blocked with
frozen product.
d. Target amounts (recipe) have not been set to zero.
e. Valve assembly is clean and working correctly (e.g., plunger is not
damaged).
2. To reset the software, turn off the dispenser. Wait 10 seconds and
turn the dispenser back on.
Dispense amounts are
incorrect (IntelliShot)
1. Verify the following:
a. Dispense tube is correctly installed in the valve with no twists,
kinks, or blockages such as frozen product in the tube.
b. The valve door is closed, and the thumbscrew is secure.
c. The valve assembly must be clean and assembled correctly.
d. Target amounts (recipe) are correct in the software.
e. The correct product and bag type is selected in the software.
2. If using a refillable tank, it must be filled to a marked level and the
correct product level selected in the software.
3. If using a dairy bag, verify:
a. Bag is loaded correctly and a fold in the bag is not obstructing
the flow of product.
b. The product temperature should be between 34ºF and 40ºF
(1.1ºC and 4.4ºC). Temperature affects the flow of dairy.
c. The valve door was not opened before the bag was ready to be
replaced. When the valve door is opened and closed, the
software assumes a full bag was loaded and dispense amounts
will be inaccurate for the remainder of the bag. Do not load a
partially filled dairy bag unless it is a feature in the software.
Dispenser is leaking
product
Verify the following:
1. Valve door is closed correctly, and the thumbscrew is secure.
2. Dispense tube is installed in the valve correctly.
3. Dispense tube is not damaged (e.g., holes or cracks).
4. Dairy bag does not have any holes.
5. Valve assembly is clean and assembled correctly. The plunger and
valve hinges must not be broken.
Dispenser is leaking
water
Defrost the product compartment and wipe out any ice or water with a
clean, soft cloth.

SureShot AC320 Specifications

General

Brand	SureShot
Model	AC320
Category	Dispenser
Language	English