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Symantec netbackup 5030 - User Manual

Symantec netbackup 5030
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Symantec NetBackup
Appliance Troubleshooting
Guide
Release 2.6.0.4
NetBackup 52xx, NetBackup 5030

Table of Contents

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Summary

Chapter 5 Working with Log Files

Chapter 6 Troubleshooting Setup and Configuration Issues

Troubleshooting Installation and Upgrade Problems

Covers common issues encountered during appliance installation and upgrade processes.

Troubleshooting Appliance Configuration Problems

Details checks for problems after initial or ongoing configuration changes.

Chapter 7 Troubleshooting Generic Issues

Connecting to Media Server and Creating Storage Unit

Addresses issues with connecting to media servers and creating storage units.

Corrupt Storage Partition Troubleshooting

Explains how to identify and resolve corrupt storage partitions.

Factory Reset Problems

Covers issues and considerations for using the Factory Reset function.

NetBackup Software Reinstallation Failure

Addresses potential failures during NetBackup software reinstallation on a 5220 appliance.

Deduplication Pool;Volume DOWN State

Troubleshoots intermittent DOWN states for NetBackup deduplication pools or volumes.

Failed Appliance Factory Reset on Media Server

Addresses failures during Factory Reset with SLP images on a media server.

Boot Failure Due to Missing RAID Controller Info

Troubleshoots boot failures on NetBackup 5220 appliances related to RAID controller detection.

Resolving fsck Test Failure

Guides on resolving file system check (fsck) failures.

Chapter 8 Troubleshooting Hardware Issues

Appliance Not Turning On

Provides steps to ensure the appliance powers on correctly.

Amber Drive Status LED

Explains how to interpret and troubleshoot amber drive status LEDs.

System Drive Not Identified by Management Software

Guides on resolving issues with system drives not identified by management tools.

Appliance Power Supply Problems

Covers troubleshooting issues with the appliance's dual power supplies.

System-Induced Shutdown Troubleshooting

Addresses unexpected system shutdowns and their causes.

System Status LED Issues

Explains how to interpret and troubleshoot system status LED indicators.

Chapter 11 Disaster Recovery

Appliance Sustained Power Interruption

Guides on restoring power to the appliance after a sustained power outage.

Appliance Hardware Failure

Provides steps to recover the appliance from various hardware failures.

Appliance Storage Disk Failure

Guides on replacing failed disks and verifying data integrity.

Complete Appliance Loss with Recoverable OS Drives

Steps to replace an appliance when OS drives are lost but attached disks are recoverable.

Complete Appliance Loss with Recoverable Attached Disks

Steps to replace an appliance when OS drives are not recoverable but attached disks are.

Complete Appliance and Attached Disk Loss

Steps to replace an appliance and attached disks when neither are recoverable.

NetBackup Appliance Software Corruption

Guides on determining and recovering from NetBackup software corruption.

NetBackup Appliance Database Corruption

Details recovery procedures for corrupt NetBackup databases.

NetBackup Appliance Catalog Corruption

Guides on recovering from NetBackup catalog corruption.

NetBackup Appliance Operating System Corruption

Covers recovery procedures for operating system corruption.

Symantec netbackup 5030 Specifications

General IconGeneral
TypeAppliance
Scalable Storage CapacityYes
Operating SystemNetBackup OS
InterfaceEthernet
Power SupplyRedundant power supplies
ProcessorIntel Xeon
RAID SupportYes
Operating System BaseLinux
Warranty1 Year
ModelNetBackup 5030
Supported ProtocolsNFS, CIFS
Network Interfaces1 Gbps
Number of NodesSingle node
RAID LevelsRAID 0, 1, 5, 6, 10
ReplicationTrue

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