4
Install a new drive from Symantec.
Caution: You must use a drive that is properly set up for the NetBackup RAID.
5
After the new drive spins up, wait for approximately three minutes.
6
Check the disk drive LEDs and do the following:
■ If the activity LED is green, the fault is resolved.
■ If the status LED is still amber, contact Symantec Technical Support.
You can find additional troubleshooting topics at the following:
See “Troubleshooting Hardware Issues” on page 91.
Troubleshooting a system drive that the management
software does not identify
You can use this procedure to troubleshoot a system disk drive that is not identified
in any of the following management tools:
■ NetBackup Appliance Web Console
■ NetBackup Appliance Shell Menu
■ Symantec Remote Management tool
Some possible reasons that the system drive does not appear include the following:
■ Improperly installed disk drive. The connector on the drive is not properly mated
with the connector inside the chassis.
■ Drive or drive slot connector that is damaged or obstructed.
■ The drive is faulty.
To determine that a disk drive is properly inserted
1
Locate the system drive that does not register in the monitoring interface.
2
Inspect the drive cover and the bay. Look for signs of damage, loose particles,
twisted parts or other abnormalities.
3
Check the activity LED (the bottom LED) on the left side of the drive cover.
4
Verify that the drive is properly inserted in the bay. Reinsert the drive if
necessary.
5
If the activity LED is still amber, replace with a new drive from Symantec.
94Troubleshooting Hardware Issues
Troubleshooting a system drive that the management software does not identify
To Next Page
Loading...
