Table 6-2
Steps for troubleshooting installation problems. (continued)
DescriptionActionStep
Determine if the problem is related to general network communications.Resolve network
problems.
Step 2
The following topics describe the specific problems that you may encounter.
Troubleshooting appliance configuration problems
Use the following steps to check for problems after an initial configuration or after
changes are made to an existing configuration.
Table 6-3
Steps for troubleshooting configuration problems
DescriptionActionStep
Begin, by verifying the parameters that you entered during the initial configuration
process are correct. Refer to Chapter on Initial Configuration, in the NetBackup
Appliance Hardware Installation and Initial Configuration Guide and review the
"Performing initial configuration" topic. This topic steps you through the required
IP addresses, firewall port usage, licenses, and so forth, to successfully configure
your appliance.
Check the appliance
configuration
parameters
Step 1
If you found and corrected any configuration problems, retry the operation and
check for status codes or messages in the following:
■ Check the log files. The contents of the logs can provide specific information,
that is useful when the error can result from a variety of problems.
If you find a error message, perform the recommended corrective actions.
See “Error messages displayed during initial configuration” on page 168.
■ Check the appropriate enabled debug logs. Correct any problems you detect.
If these logs are not enabled, enable them before your next try.
Retry the operation and
check for status codes
and messages.
Step 2
61Troubleshooting the NetBackup Appliance setup and configuration issues
Troubleshooting appliance configuration problems
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