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Outlines general guidelines and steps for troubleshooting NetBackup appliance issues.
Offers procedures to recover administrator passwords for local and LDAP users.
Explains using the Appliance Diagnostics Center for troubleshooting and system optimization.
Guides on using the wizard to collect log files from the appliance.
Details how to view log files using Support > Logs > Browse commands.
Explains how to use the DataCollect command to gather various device logs.
Introduces procedures for resolving issues faced during appliance setup and configuration.
Details steps for troubleshooting installation and upgrade failures.
Provides steps to check for problems after initial configuration or changes.
Guides on fixing boot failures caused by incorrect boot order settings.
Addresses issues with role configuration when the NetBackup Appliance Directory is unavailable.
Guides on troubleshooting target mode ports from the client system.
Provides steps to resolve issues connecting to media servers and creating storage units.
Discusses common errors encountered during self-tests and resolution steps.
Explains how to identify and resolve corrupt storage partition issues.
Troubleshoots boot failures caused by missing RAID controller information in the BIOS.
Offers troubleshooting steps to ensure the appliance powers on correctly.
Addresses issues related to the dual modular power supplies for high availability.
Covers causes and troubleshooting for unexpected system shutdowns.
Provides steps to restore operation after a sustained power outage.
Guides on recovering the appliance from various hardware failures.
Details steps for replacing failed disks and verifying data integrity.
Guides on determining and recovering from software corruption issues.
Provides steps to recover a corrupt NetBackup appliance database.
Details procedures for recovering from NetBackup catalog corruption.
Guides on recovering from corrupt operating system issues.
General| Processor | Intel Xeon |
|---|---|
| Memory Type | DDR3 |
| Connectivity | Ethernet |
| RAID Levels | 0, 1, 5, 6, 10 |
| RAID Support | Yes |
| Drive Bays | 12 |
| Network Interfaces | 4 x 1GbE |
| Operating System | Symantec NetBackup |
| Operating System Name | NetBackup Appliance |
| Power Supply | Redundant |
| Model | Symantec NetBackup 5220 |
| Form Factor | 2U Rackmount |
| Processor Model | Intel Xeon E5-2600 series |
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