Table 6-3
Steps for troubleshooting configuration problems (continued)
DescriptionActionStep
If you performed corrective actions, retry the operation. If you did not perform
corrective actions or the problem persists, go to one of the following procedures.
■ If the NetBackup installation directory fills up, such as with logging files, a
number of problems can result. NetBackup may become unresponsive. For
example, NetBackup jobs may remain queued for long periods, even though
all NetBackup processes and services are running.
See, "Resolving full disk problems" in the Symantec NetBackup Troubleshooting
Guide.
■ If the backup jobs or restore jobs are running slowly, verify that the network
interface cards (NIC) are set to full duplex. Half duplex often causes poor
performance.
See, "Troubleshooting network interface card performance" in the Symantec
NetBackup Troubleshooting Guide.
Retry the operation and
do additional
troubleshooting.
Step 3
Resolving a boot order change problem
The following situations can cause the boot order to change, which can prevent the
appliance from booting up.
■ A new Symantec Storage Shelf is connected to an appliance that is currently in
use.
■ An appliance is restarted or turned on after the Symantec Storage Shelf is
disconnected.
■ Power outage causes a restart of both components and the appliance is turned
on before the Symantec Storage Shelf.
If you are logged in to the appliance during any of these situations, you may
experience either a blank screen with a blinking cursor or a screen that displays
GRUB.
The following procedure describes how to clear the current condition so that the
appliance can boot successfully.
Note: The boot order can change only for a 5220 appliances. The 5030 and 5230
appliances have static boot order and will never change in any of the listed
conditions.
62Troubleshooting the NetBackup Appliance setup and configuration issues
Resolving a boot order change problem
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