Reinstallation of the NetBackup Appliance software
on a 5220 can fail
A reinstallation of the NetBackup Appliance software on a 5220 appliance may fail.
The issue occurs because the database is backed up before the operating system
is reinstalled.
If you encounter this issue, contact your Symantec Support representative and
have them reference DOC6035 to help resolve this issue.
See “Troubleshooting generic issues” on page 71.
NetBackup deduplication disk pool or disk volume
intermittently goes to a DOWN state
The deduplication disk pool or disk volume for yourNetBackup Appliance, configured
as a media server, intermittently goes to a DOWN state. As a result the backups or
duplication jobs can fail with status 213 no storage units is available and 2074
respectively. This can occur in case of a NetBackup 52xx appliance using a
deduplication disk pool is writing to a media server Deduplication storage server.
The NetBackup Disk Polling Service (DPS) is responsible for telling NetBackup
whether a disk pool or disk volume is functioning fine. The DPS extracts this
information from the MSDP storage server using bpstsinfo. The DPS The default
timeout limit for DPS is set to 1 minute, so if the DPS is not able to receive a reply
with the current status from the MSDP within a minute, it automatically treats it as
an error and considers the disk pool or the disk volumes as down. A deplay in the
reply to the DPS can be due to the depletion of system resources. You can use the
following procedure to resolve this error:
To resolve the DOWN state of the NetBackup deduplication disk pool or disk volume:
1
Increase the DPS proxy timeouts to 3600 seconds (max) in the
DPS_PROXYNOEXPIRE file from the following location:
/usr/openv/netbackup/db/config/DPS_PROXYNOEXPIRE
2
Create the DPS_PROXYDEFAULTSENDTMO file with the value of 1800 inside:
/usr/openv/netbackup/db/config/DPS_PROXYDEFAULTSENDTMO
3
Create the DPS_PROXYDEFAULTRECVTMO file with the value of 1800 inside:
/usr/openv/netbackup/db/config/DPS_PROXYDEFAULTRECVTMO
84Troubleshooting generic issues
Reinstallation of the NetBackup Appliance software on a 5220 can fail
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