Symantec NetBackup 5220 - Discard RAID Preserved Cache after Performing a Factory Reset; Crash Analysis in Case of Kernel Coredump

■ If you remove attached storage disks before performing a factory reset, you will
need to clear the preserved cache of the RAID controller.
See “Discard RAID preserved cache after performing a factory reset” on page 81.
Note: For NetBackup 5200 appliances that are upgraded to version 2.5.1, you
cannot factory reset or reimage directly back to version 2.5.1. You must reset or
reimage the appliance to version 2.5 and then reinstall the version 2.5.1 release
update.
See “About contacting Symantec Technical Support” on page 12.
Discard RAID preserved cache after performing a
factory reset
If you remove any attached disk storage before performing a factory reset, you will
need to discard the preserved cache of storage disks in the RAID BIOS console.
Discarding the preserved cache
1
Once the appliance has restarted, press any key when prompted. The RAID
configuration utility opens.
2
Select the RAID controller, then click Start.
3
A message appears starting that the controller lost access to one or more
drives. Click Discard Cache to discard the preserved cache of the virtual
drives.
4
When prompted, click Yes to discard the preserved cache.
5
Restart the appliance to continue the factory reset process.
See “Troubleshooting generic issues” on page 71.
Crash analysis in case of kernel coredump
In case a kernel coredump has occurred, use the following procedure to perform a
crash analysis:
81Troubleshooting generic issues
Discard RAID preserved cache after performing a factory reset