To determine why an error message does not go away after a period of time
1
Open the command-line shell on the appliance.
2
Use the following sequence of commands to navigate to the Processes view.
Main > Support > Processes
3
Enter the following command to review the status of the current processes.
AdminConsole Show
You can see that the Appliance Console Server service is down.
4
Check the following log to determine if a service authentication has failed.
/opt/SYMCOpsCenterServer/logs/OpsCenterServer_out.log
5
If the log shows, Service user authentication failed, perform the following
steps:
■ Check the state of the VxAT service. If the service is down, bring it up.
■ You can check the state of the VxAT service from the root as,
/opt/VRTSat/bin/vxatd.
■ Enter AdminConsole Stop and then enter AdminConsole Start.
■ From the root, check for the VxAT domain, /opt/VRTSat/bin/vssat listpd
--pdrtype ab.
■ Check the host name in the domain and compare it with the host name of
the system:
■ If they are not the same, then your Initial configuration might have been
broken.
■ To resolve this issue, edit the vxss.hostname with the host name of the
system and restart the OpsCenter using the following command:
/opt/SYMCOpsCenterServer/bin/opsadmin.sh stop/start
Failure to complete role configuration when
NetBackup Appliance Directory is down
The role configuration tends to fail when:
■ The NetBackup Appliance Directory is down
■ There is an unexpected error in connecting with the NetBackup Appliance
Directory
67Troubleshooting the NetBackup Appliance setup and configuration issues
Failure to complete role configuration when NetBackup Appliance Directory is down
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