Symantec NetBackup 5220 - About Contacting Symantec Technical Support

Note: We ensure that our documents are up-to-date with the latest information about
the NetBackup Appliance hardware and software. You can refer to the DOC2792
for the most updated versions of the NetBackup Appliance documentation.
About the intended audience
This guide is intended for the end users that include system administrators and IT
technicians who are tasked with maintaining theNetBackup Appliance.
About contacting Symantec Technical Support
The Symantec Technical Support website has a wealth of information that can help
you solve NetBackup problems. You can access Technical Support at the following
URL:
www.symantec.com/business/support/
You can also visit the Symantec TV website to view training videos about the
features of NetBackup Appliance.
https://www.symantec.com/tv/allvideos/
When you report an issue to Symantec support, keep the following information at
hand:
■ Ensure that you register the appliance and your contact information using the
Settings > Notification > Registration tab from the NetBackup Appliance Web
Console. Registration of your NetBackup appliance helps to make sure that you
are alerted to product updates and other important information about your
appliance.
■ Locate and note the serial number of your appliance, storage devices, and
switches as applicable.
See “Locating the NetBackup Appliance serial number” on page 19.
■ Refer to the error messages section in the Troubleshooting guide and confirm
the recommended action. You can refer to the following sections:
See “Error messages displayed during initial configuration” on page 168.
See “Error messages displayed on the NetBackup Appliance Web Console”
on page 169.
See “Error messages displayed on the NetBackup Appliance Shell Menu”
on page 189.
See “NetBackup status codes applicable for NetBackup Appliance” on page 196.
■ Gathering device logs using the Datacollect command.
12About using the Troubleshooting Guide
About the intended audience