See “Gathering device logs with the DataCollect command” on page 54.
■ Ensure that Call Home is enabled and the proxy settings provided are correct.
You can use the Settings > Notification > Alert Configuration from the
NetBackup Appliance Web Console to apply the Call Home settings. See “About
Notification settings” on page 23.
For the complete list of best practices, See “About best practices” on page 17.
About troubleshooting the NetBackup Appliance
If you experience trouble with your appliance and cannot resolve the problem using
the troubleshooting wizards available from the Tools icon, it is important that you
can define the problem and collect any supporting information. When you reach
this point, you should contact Symantec Technical Support. A technical support
representative works with you to diagnose the problem and produce a satisfactory
resolution.
The following steps offer general guidelines to help you resolve any problems you
may encounter while you use NetBackup. The steps provide links to more specific
troubleshooting information.
13About using the Troubleshooting Guide
About troubleshooting the NetBackup Appliance
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