AutoSupport server for further analysis and support. These error logs are also stored
on the appliance. You can access these logs from /log/upload/<date> folder. If
there is a problem with a piece of hardware, you might want to contact Symantec
Technical Support. The Technical Support engineer uses the serial number of your
appliance and assesses the hardware status from the Call Home data.
Note: For Call Home to work correctly, ensure that your appliance has Internet
access either directly, or through a proxy server to reach the Symantec AutoSupport
servers.
NetBackup Appliance supports all the SNMP servers in the market. However, the
following SNMP servers are tested and certified for using with version 2.6.0.x:
■ ManageEngine™ SNMP server
■ HP OpenView SNMP server
Also ensure that you register the appliance and your contact information using the
Settings > Notification > Registration menu. Registering your NetBackup
appliance helps to make sure that you are alerted to product updates and other
important information about your appliance.
About the IPMI sub-system
Ensure that the IPMI sub-system is configured for your appliances. The Intelligent
Platform Management Interface (IPMI) sub-system is beneficial when an unexpected
power outage shuts down the connected system. This sub-system operates
independently of the operating system and can be connected using the IPMI port,
located on the rear panel of the appliance.
An IPMI lets you monitor and manage your appliance from a remote location by
using the Integrated Storage Manager (ISM) console. Once the operating system
is restarted, the IPMI system exposes the management data and structures to the
operating system. From the remote location, you can use a laptop or you can use
a keyboard, monitor, and mouse (KVM) to access the appliance.
Some of the main uses of IPMI are the following:
■ Manage a system remotely in the absence of an operating system
■ Change BIOS settings
■ Turn on, turn off, or recycle the system
■ Situations where local access using a monitor is not possible or preferred like
branch offices, remote data center, or headless systems.
24Best practices
About the IPMI sub-system
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