Symantec NetBackup 5220 - Table of Contents

Technical Support ............................................................................................... 4
Chapter 1 About using the Troubleshooting Guide ........................ 11
About this guide ........................................................................... 11
About the intended audience .......................................................... 12
About contacting Symantec Technical Support ................................... 12
About troubleshooting the NetBackup Appliance ................................. 13
Chapter 2 Best practices ...................................................................... 17
About best practices ..................................................................... 17
Locating the NetBackup Appliance serial number ................................ 19
Locating hardware serial numbers ............................................. 20
About Fibre Channel HBA card configuration verification ...................... 22
About Notification settings .............................................................. 23
About the IPMI sub-system ............................................................. 24
About password management and recovery ...................................... 25
About IPv4-IPv6-based network support ............................................ 26
About enabling BMR options ........................................................... 27
Interpretation of some of the fields of vxprint output from NetBackup
Appliances ............................................................................ 27
About deleting LDAP or Active Directory users ................................... 29
Chapter 3 About Software Troubleshooting Tools .......................... 30
Tools for troubleshooting the NetBackup Appliance ............................. 30
Troubleshooting and tuning Appliance from the Appliance Diagnostics
Center .................................................................................. 31
About NetBackup support utilities .................................................... 36
NetBackup Domain Network Analyzer (NBDNA) ........................... 36
NetBackup Support Utility (nbsu) ............................................... 38
About changing VxAT properties ...................................................... 38
Chapter 4 About the Symantec Storage Shelf ................................. 39
Understanding the Symantec Storage Shelf ....................................... 39
Symantec Storage Shelf specifications ............................................. 40
Contents