Physical dimensions ............................................................... 40
Power specifications ............................................................... 40
Environmental specifications ..................................................... 41
About the storage shelf front panel ................................................... 41
About the storage shelf rear panel ................................................... 44
Chapter 5 Working with log files ......................................................... 48
About working with log files ............................................................ 48
About using the Collect Log files wizard ............................................ 51
Viewing log files using the Support command ..................................... 51
Locating NetBackup Appliance log files using the Browse
command ............................................................................. 53
Gathering device logs with the DataCollect command .......................... 54
Gathering information for NetBackup-Java applications ........................ 56
Enabling and disabling VxMS logging ............................................... 57
Chapter 6 Troubleshooting the NetBackup Appliance setup
and configuration issues ............................................. 59
Troubleshooting the appliance setup and configuration issues ............... 59
About troubleshooting appliance installation and upgrade
problems .............................................................................. 60
Troubleshooting appliance configuration problems .............................. 61
Resolving a boot order change problem ............................................ 62
About a login error message that does not go away ............................. 66
Failure to complete role configuration when NetBackup Appliance
Directory is down .................................................................... 67
Chapter 7 Troubleshooting generic issues ....................................... 70
Troubleshooting generic issues ....................................................... 71
Troubleshooting target mode port from the client ................................. 72
About Fibre Transport media server verification ............................ 76
Troubleshooting failure to connect to a media server and create storage
unit ...................................................................................... 76
Troubleshooting possible issues to enable or disable the SAN Client
Fibre Transport ..................................................................... 77
Troubleshooting self-test errors ....................................................... 77
About troubleshooting a corrupt storage partition ................................ 78
About troubleshooting FactoryReset problems .................................... 80
Discard RAID preserved cache after performing a factory reset .............. 81
Crash analysis in case of kernel coredump ........................................ 81
Troubleshooting IPv6 network problems ............................................ 82
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