4
Copy the DataCollect.zip to your local folders using the Main > Support
> Logs > Share Open command.
5
You can send the DataCollect.zip file to the Symantec Support team to
resolve your issues.
See “About working with log files” on page 48.
Gathering information for NetBackup-Java
applications
If you encounter problems with the NetBackup-Java applications, use the following
methods to gather data for support.
The following scripts are available for gathering information:
Logs the data in a log file in
/usr/openv/netbackup/logs/user_ops/nbjlogs.
At startup, the script tells you which file in this
directory it logs to. Normally, this file does not
become very large (usually less than 2 KB).
Consult the file
/usr/openv/java/Debug.properties for
the options that can affect the contents of this
log file.
jnbSA
( NetBackup-Java administration application startup script)
Logs the data in a log file if NetBackup is
installed on the computer where the application
was started. It logs on
install_path\NetBackup\logs\user_ops\nbjlogs.
If NetBackup was not installed on this
computer, then no log file is created. To
produce a log file, modify the last “java.exe”
line in the following to redirect output to a file:
install_path\java\nbjava.bat.
NetBackup-Java administration application on Windows
Provides a Java Virtual Machine stack trace
for support to analyze. This stack trace is
written to the log file that is associated with the
instance of execution.
/usr/openv/java/get_trace
Creates a file containing data necessary for
customer support to debug any problems you
encounter. For more details, consult the usage
information of the script by using support -h.
/usr/openv/netbackup/bin/goodies/support
56Working with log files
Gathering information for NetBackup-Java applications
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