Symantec netbackup 5030 - Boot Failure Due to Missing RAID Controller Info

Failed to boot NetBackup 5220 appliance due to the
missing embedded RAID controller information
This section troubleshoot the issue when a NetBackup 5220 Appliance does not
boot with the following message:
Waiting for /dev/disk/by-id/scsi-46000805E0000000-part2
The issue is caused when the embedded RAID controller information is not detected
and presented to the BIOS.
To troubleshoot the error Waiting for
/dev/disk/by-id/scsi-46000805E0000000-part2:
1
Connect a monitor and keyboard to your 5220 appliance.
2
Turn on the appliance.
3
Press F2 to enter the BIOS Main menu.
4
Use the arrow keys to move right and select the Boot Order tab.
5
Select the Hard Disk Order and press Enter.
A pop-up window is displayed, in the three Boot Option numbers verify if you
see the option ICHx/ESB2 Embedded RAID. If you do not see this option
proceed to the next step.
6
Press ESC to exit and return to the main BIOS menu options.
7
Select the Advanced tab at the top.
8
Arrow down to Mass Storage Controller Configuration which will take you
to the Mass Storage Controller Configuration options.
9
From the Mass Storage Controller Configuration options, arrow down to
Intel (R) SAS RAID Module and press Enter.
10
A pop-up window is displayed, set the selection to Enabled.
11
From the Mass Storage Controller Configuration options, arrow down to
SATA Mode and press Enter.
12
A pop-up window is displayed, set the selection to SW RAID to enable it.
13
Now that SW RAID is enabled, Press F10 .
14
Restart the appliance go back into BIOS and see if you can see the ICHx
device.
See “Troubleshooting generic issues” on page 71.
86Troubleshooting generic issues
Failed to boot NetBackup 5220 appliance due to the missing embedded RAID controller information