- 47 -
WARRANTY
Takagi units must be installed by licensed professionals; installation done by anyone other than
licensed professionals will result in the
Nullification of the Takagi warranty.
To be protected by the warranty, the enclosed warranty card must be completed and returned within 45
days of original purchasing date by retailed buyer. Proof of copy of original purchasing date must be sent
in with the warranty card. Failure to return the warranty card in due time will void any warranty claims.
Based on the condition herein, the customer may register online with attached proof of original
purchasing date via the Internet (www.takagi.com/warranty).
General terms of limited warranty:
The manufacturer, Takagi Industrial Co. USA, Inc. will honor our warranty to the original retailed buyer
only, and it is not transferable. This warranty strictly covers failed mechanical and electrical parts due to
factory defects in normal usage and within the applicable period specified below excluding field labor
expenses for service, repairs, reinstallation, permits, or removal and disposal of the failed water heater, or
defective component parts and shipping. Takagi is not liable for any special, incidental, or indirect
consequential damages including property or personal damages, loss of use, failure to install drain pan
under unit, or inconvenience.
Parts Warranty:
If a mechanical and/or electrical part except the heat-exchanger fails within five (5) years in normal
residential operation or within three (3) years
in commercial, industrial, recirculation* (heating or
domestic), and/or a multi-family residential dwelling applications with proper installation (see instruction
from installation manual) from the purchasing date, Takagi Industrial Co. USA, Inc. will furnish a
replacement part(s) excluding field labor and shipping.
Heat-Exchanger Warranty:
If the heat-exchanger fails within ten (10) years in normal residential operation with proper installation
(see instruction from installation manual) from the installation date, Takagi Industrial Co. USA, Inc. will
furnish a brand new heat-exchanger or a refurbished or conditioned tankless water heater with same
model. For commercial, industrial, and/or recirculation* applications (heating or domestic) and/or more
than a single family residential dwelling, the heat-exchanger is covered within three (3) years
of usage
excluding labor and shipping.
*This does not include on-demand recirculation systems. An on-demand recirculation system is a system that utilizes
either a push button or other type of manual activation (rather than a temperature sensor or timer) to activate the
circulation pump. An on-demand recirculation system can use either the existing cold water line as the return line or
have its own dedicated return line.
This warranty will not cover the followings:
1. Any Takagi unit that is not installed by a licensed plumber, gas installer, or contractor.
2. Defects or malfunctions due to improper installation, abnormal application, and lack of
maintenance.
3. Damage due to abuse, accident, fire, flood, freezing, or any act of GOD.
4. Failure of Takagi unit due to the water heater being operated in a corrosive, chemically
contaminated, lint, fiber glass, or any similar environment.
5. Failure of Takagi unit due to abnormal hardness water quality (scale build up)
, incorrect water
pressure, untreated well water, incorrect supply voltage, incorrect and/or high (excessive)
supplied gas pressure from Uniform Plumbing Code specifications.
6. Failure due to excessive temperature that is higher than the factory calibrated temperature limits.
7. Failure or damage due to unauthorized alterations, attachments, repair and/or improperly
converted gas type, or using a different supply gas type as specified on the rating plate.
8. Damage due to freezing environment without proper preventive measure as instructed in the
installation manual.
9. Damage from condensation due to extensive vent length without condensation drip and/or not
following the installation manual.
10. Damage from not installed in accordance with applicable local, state codes, ordinances and good
trade practices.
11. Unit is installed outside the United States of America and Canada excluding U.S. territories.
To Next Page
Loading...
