Testmodes and Troubleshooting Troubleshooting
4-11
General problems with the
printout/print quality
Check if the ribbon is damaged.
Set the correct printhead distance (AGA).
Check if the platen is damaged.
Contact your distributor.
The printhead is damaged (printhead needles bend
or worn out?).
Contact your distributor.
Prints not or intermittent
not with the internal Ether-
net interface (ETH-INT)
Check if a proper interface cable is used: Cat.5e,
100 MHz.
Check if the connected switch or hub is set like the
printers interface e.g.
Switch Printer
100 MHz, Full duplex 100/Full
or Autosense Autosensing
Refer to the printers menu. In the printout of the
menu settings the actual connection link status is
reported.
The LED next to the RJ45 connector are indicating
the link sta-tus of the ETH-INT.
green off: no link
green flash: link
orange off: half duplex
orange on: full duplex
Problem Possible causes
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