Taylor C722 - Product Too Thick; Mix Temperature Too Warm; Mix Temperature Too Cold; Mix Level Probes Not Functioning

8-2
TROUBLESHOOTING GUIDE
Model C722
Troubleshooting Guide
8
4. The product is too thick. a. Freezing cylinder not primed
correctly.
a. Drain the freezing cylinder and
reprime the machine.
6-9
b. Air/mix pump incorrectly assembled. b. Assemble and lubricate according to
instructions in this manual.
6-6
c. The viscosity control is set too cold. c. Call a service technician. - - -
d. Freeze-up in mix inlet hole. d. Call a service technician. - - -
5. The mix in the hopper is
too warm.
a. Hopper cover is not in position. a. Clean and sanitize hopper cover and
place in position.
6-9
b. Agitator is not installed. b. Clean, sanitize, and install the
agitator.
6-9
c. The hopper temperature is out of
adjustment.
c. Call a service technician. - - -
6. The mix in the hopper is
too cold.
a. The hopper temperature is out of
adjustment.
a. Call a service technician. - - -
7. Mix low and mix out
probes are not
functioning.
a. Milkstone buildup in the hopper. a. Clean hoppers thoroughly. 6-12
8. The mix pump will not
operate.
a. Pump motor control is out on internal
overload.
a. Turn power switch off. Remove and
clean mix pump. Allow at least 2
minutes for power switch to remain off
for control to reset. Once power is
restored, before installing pump,
press Pump key and verify pump
shaft rotates counterclockwise.
Note: If rotation is clockwise, call
a service technician.
- - -
9. Product is collecting on
top of the freezer door.
a. The top O-ring on draw valve is
improperly lubricated or is worn.
a. Lubricate properly or replace the 
O-ring.
6-4
10.Excessive mix leakage
from the bottom of door
spout.
a. Bottom O-ring on draw valve is
improperly lubricated or is worn.
a. Lubricate properly or replace the 
O-ring.
6-4
11.Excessive mix leakage
into the drip pan.
a. The seal on driveshaft is improperly
lubricated or is worn.
a. Lubricate properly or replace the seal. 6-1
b. The seal is installed inside-out on
the driveshaft.
b. Install correctly. 6-1
c. Inadequate lubrication of the
driveshaft.
c. Lubricate properly. 6-1
d. The driveshaft and beater assembly
work forward.
d. Call a service technician. - - -
e. Worn rear shell bearing. e. Call a service technician. - - -
f. Gearbox out of alignment. f. Call a service technician. - - -
Problem Probable Cause Remedy
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