75
PRODUCT TROUBLESHOOTING
Problem Probable Cause Remedy
The product is undercooked or
overcooked.
The release material is dirty or worn. Clean and/or replace the release sheets.
The upper platen or lower cook surface
is not clean or has carbon buildup.
Cleaning procedures must be followed
to properly clean the grill and remove
carbon buildup.
Incorrect cook time. Increase or decrease the cook time
accordingly. See the Cook Time key on
page 33.
The grill's gaps are not within
specification.
Refer to the gapping procedure in the
service manual.
The product is not cooking evenly. The upper platen or lower cook surface
are not clean or have carbon buildup.
Cleaning procedures must be followed
to properly clean the grill and remove
carbon buildup.
The release sheet material is dirty or
worn.
Clean and/or replace the release sheets.
The grill's gaps are not within
specification.
Refer to the gapping procedure in the
service manual.
Eggs are pooling to one side of the egg
ring.
The grill has become unlevel. Level the grill.
The grill's gaps are not within
specification.
Refer to the gapping procedure in the
service manual.
The grill displays Lower Plate Stall, and
platen comes up.
The product being cooked is misshaped
or out of specification.
Press the STANDBY button again. The
product will flatten as it thaws.
The wrong recipe was selected to cook. Review and select the correct recipe
item. Restart the Cook cycle.
The product is not recognized. Carbon buildup on the upper and/or
lower cook surfaces is interfering with
the Auto Gap settings.
Remove the carbon and clean the upper
and lower cook surfaces.
The grill plate has become uneven. Refer to the gapping procedure in the
service manual.
The wrong product is being used. Ensure correct product and settings.
The grill is not set in the Auto Product
Recognition mode.
Ensure the grill control is set to Auto
Product Recognition mode.
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